Illinois Administrative Code
Title 77 - PUBLIC HEALTH
Part 515 - EMERGENCY MEDICAL SERVICES, TRAUMA CENTER, COMPREHENSIVE STROKE CENTER, PRIMARY STROKE CENTER AND ACUTE STROKE READY HOSPITAL CODE
Subpart E - EMS LEAD INSTRUCTOR, EMERGENCY MEDICAL DISPATCHER, EMERGENCY MEDICAL RESPONDER, PRE-HOSPITAL REGISTERED NURSE, EMERGENCY COMMUNICATIONS REGISTERED NURSE, AND TRAUMA NURSE SPECIALIST
Section 515.710 - Emergency Medical Dispatcher
Universal Citation: 77 IL Admin Code ยง 515.710
Current through Register Vol. 48, No. 12, March 22, 2024
a) EMD Licensure
1) To apply for licensure as an
EMD, the individual shall request that the EMS System submit the following to
the Department:
A) A completed electronic
transaction form recommending initial licensure as an EMD; and
B) Documentation of successful completion of
a training course in emergency medicaldispatching that
meets or exceeds the national curriculum of the United States
Department of Transportation for EMS Dispatchers or its equivalent. (Section
3.70(a)
of the Act)
2)
Reciprocity shall be granted to an individual who is licensed as an EMD in
another state and who meets the requirements of this Section.
3) An individual who is certified or
recertified by a national certification agency shall be licensed as an EMD if
he or she meets the requirements of this Section.
4) The license shall be valid for a period of
four years.
5) A licensed EMD shall
notify the Department within 30 days after any changes in name or address.
Notification may be in person or by mail, phone, fax or electronic mail.
Addresses may be changed through the Department's online system. Name and
gender changes require legal documents, i.e., marriage license or court
documents.
6)
A person may
not represent himself or herself, nor may an agency or business represent an
agent or employee of that agency or business, as an EMD unless licensed by the
Department as an EMD. (Section
3.70(b)(11)
of the Act)
b) EMD Protocols
1)
The EMD shall
use the Department-approved emergency medical dispatch priority
reference system (EMDPRS) protocol selected for use by his or her
agency and approved by the EMS MD. Prearrival support
instructions shall be provided in a non-discriminatory manner
and shall be provided in accordance with the EMDPRS established by the EMS MD
of the EMS System in which the EMD operates. (Section
3.70(a)
of the Act)
2) EMD protocols shall
include:
A) Complaint-related question sets
that query the caller in a standardized manner;
B) Pre-arrival instructions associated with
all question sets;
C) Dispatch
determinants consistent with the design and configuration of the EMS System and
the severity of the event as determined by the question sets; and
D) Post-dispatch instructions with all
question sets.
3)
If the dispatcher operates under the authority of an Emergency
Telephone System Board established under the Emergency Telephone System Act,
the protocols shall be established by the Board in
consultation with the EMS MD. (Section
3.70(a)
of the Act)
4) The EMD shall
provide prearrival instructions in compliance with protocols selected
and approved by the System's EMS MD and approved by the Department.
(Section
3.70(b)
of the Act)
5) The Department and
the EMS MD shall approve EMDPRS protocols that meet or exceed the requirements
of subsection (b)(2) and the National Highway Traffic Safety Administration
(NHTSA) Emergency Medical Dispatch: National Standard Curriculum (1996);
available from the U.S. Government Printing Office, P.O. Box 371954,
Pittsburgh, Pennsylvania 15250-7954; no later editions or amendments are
included.
c) EMD Relicensure
1) To apply for relicensure, the
EMD shall submit the following to the Department no less than 30 days before
the licensure expiration date:
A) An approval
signed by the EMS MD recommending recertification;
B) Proof of completion of at least 12 hours
annually of medical dispatch CE.
2) The EMD shall file a written or electronic
application for renewal with the Department no less than 30 days before the
license expiration data. Incomplete license applications submitted less than 30
days before the expiration of the license may not be processed by the
expiration date and will be subject to a late fee.
3) An EMD whose license has expired may,
within 60 days after the license expiration date, complete all relicensure
requirements, and submit relicensure fees (see Section
515.460 ), including a late
fee, online or by certified check or money order. Cash or personal check will
not be accepted. If all relicensure requirements have been met and there are no
pending or sustained disciplinary action against the EMD, the Department will
relicense the EMD.
4) An EMD who
has not been recommended for relicensure by the EMS MD shall independently
submit to the Department an application for recertification. The EMS MD shall
provide the EMD with a copy of the appropriate form to be completed.
d) EMD Education Program
1)
Department-approved emergency
medical dispatch training programs shall be conducted in
accordance with the standards of the National Highway Traffic Safety
Administration Emergency Medical Dispatch: National Standard Curriculum or
equivalent. (Section
3.70(b)(9)
of the Act)
2) Applications for
approval of EMD education programs shall be filed with the Department on forms
prescribed by the Department. The application shall contain, at a minimum, the
name of the applicant, agency and address, type of education program, Lead
Instructor's name and address, and dates of the education program.
3) Applications for approval, including a
copy of the course schedule and syllabus, shall be submitted at least 60 days
in advance of the first scheduled class. A description of the text book being
used and passing score for the course shall be included with the application.
The application shall be made on a form provided by the Department and will
include, but not be limited to, the following:
A) Name of applicant, agency and
address:
B) Lead Instructor's name,
license number, address and contact information;
C) Name and signature of the EMS MD and the
EMS System Coordinator;
D) Type of
education program;
E) Dates, times
and location of the education program (submit course schedule);
F) Goals, objectives and course
outline;
G) Methods, materials and
text books;
H) Content and time
consistent with the National Highway Traffic Safety Administration Emergency
Medical Dispatch: National Standard Curriculum and additional course curricula
required by the Department. Initial or modified course syllabi shall be
approved by the Department;
I)
Description of evaluation instruments (student, clinical units, faculty and
programs); and
J) Requirements for
successful completion, when applicable.
4)
All education, training, and CE
courses for EMD shall be coordinated by at least one approved EMS Lead
Instructor. (Section 3.65(b)(5) of the Act) The EMS LI shall be
approved by the Department based on the requirements of Section
515.700.
5) EMD training programs shall be
conducted by instructors licensed by the Department as an EMT, EMT-I,
A-EMT or Paramedic who:
A)
are, at a minimum, licensed as emergency medical
dispatchers;
B)
have completed a Department-approved course on methods of
instruction;
C)
have previous experience in a medical dispatch agency;
and
D)
have
demonstrated experience as an EMS instructor. (Section
3.70(b)(14)
of the Act)
6) Any
change in the EMD education program's EMS LI shall require that an amendment to
the application be filed with the Department.
7) Questions for all quizzes and tests to be
given during the EMD education program shall be prepared by the EMS LI and
available for review by the Department upon the Department's request.
8) All approved programs shall maintain
course and student records for seven years. The records shall be made available
to the Department for review upon request.
e) Emergency Medical Dispatch Agency Certification
1) To apply for certification
as an emergency medical dispatch agency, the person, organization or government
agency that operates an emergency medical dispatch agency shall submit the
following to the Department:
A) A completed
emergency medical dispatch agency certification form that includes name and
address;
B) Documentation of
the use on every request for medical assistance of an emergency medical
dispatch priority reference system (EMDPRS) that complies with this
Section and is approved by the EMS MD (Section
3.70(b)(10)
of the Act); and
C) Documentation
of the establishment of a continuous quality improvement (CQI)
program under the approval and supervision of the EMS MD.
(Section
3.70(b)(10)
of the Act) The CQI program shall include,
at a minimum, the following:
i) A quality
assistance review process used by the agency to identify EMD compliance with
the protocol;
ii) Random case
review;
iii) Regular feedback of
performance results to all EMDs;
iv) Availability of CQI reports to the
Department upon request; and
v)
Compliance with the confidentiality provisions of the Medical Studies
Act.
2)
A person, organization, or government agency shall not
represent itself as an emergency medical dispatch agency unless the person,
organization, or government agency is certified by the Department as an
emergency medical dispatch agency. (Section
3.70(b)(12)
of the Act)
f) Emergency Medical Dispatch Agency Recertification
To apply for recertification, the emergency medical dispatch agency shall submit an application to the Department at least 30 days prior to the certification expiration date. The application shall document continued compliance with subsection (e).
g) Revocation or Suspension of EMD or Emergency Medical Dispatch Agency Certification
1)
The EMS MD shall
report to the Department whenever an action has taken place that may
require the revocation or suspension of a license issued by the
Department. (Section
3.70(b)(4)
of the Act)
2) Revocation or
suspension of an EMD license or emergency medical dispatch agency certification
shall be in accordance with Section
515.165.
h) Waiver of Emergency Medical Dispatch Requirements
1) The Department may
modify or waive emergency medical dispatch requirements based on:
A)
The scope and frequency of
dispatch activities and the dispatcher's access to training;
or
B)
Whether the
previously attended dispatcher training program merits automatic relicensure
for the dispatcher. (Section
3.70(b)(15)
of the Act)
2) The
following individuals are exempt from the requirements of this Section:
A) Public safety dispatchers who only
transfer calls to another answering point that is responsible for dispatching
of fire or EMS Personnel;
B)
Dispatchers for volunteer or rural ambulance companies providing only one level
of care, whose dispatchers are employed by the ambulance service and are not
performing call triage, answering 911 calls or providing pre-arrival
instructions.
Disclaimer: These regulations may not be the most recent version. Illinois may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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