Illinois Administrative Code
Title 77 - PUBLIC HEALTH
Part 400 - CENTRAL COMPLAINT REGISTRY
Section 400.120 - Complaint
Current through Register Vol. 48, No. 12, March 22, 2024
a) All complaint investigations shall be initiated within 30 days of the receipt of the complaint by the Central Complaint Registry. The Department shall initiate an investigation of each report of resident abuse and neglect, whether oral or written, as provided for in Section 3-702 of the Nursing Home Care Act, except that reports of abuse or neglect which indicate that a resident's life or safety is in imminent danger shall be investigated within 24 hours of such report. (Section 6 of the Act)
b) Abuse or Neglect
All persons required by Section 4 of the Act, including facility employees, shall notify the Central Complaint Registry when abuse or neglect of a resident is suspected. Criteria to be used in determining whether abuse or neglect is suspected include, but are not limited to:
c) Emergency Situations
When the allegations are of an emergency nature, the Department will evaluate the facts and determine an investigation schedule pursuant to Section 3-702 of the Nursing Home Care Act. Examples of emergency situations include, but are not limited to:
d) The caller will be interviewed to assess the nature of the call and to determine whether the caller wishes to file a complaint. The Department will determine whether the facility in question is licensed by the Department and confirm the name and address of the facility. Specific information concerning the allegations will be requested by questions, including but not limited to the following:
e) The caller will be questioned concerning whether he wishes to provide his name. The Department will respect the confidentiality of the caller.
f) Because of the confidentiality of complaints, information concerning complaints will be provided only upon written request pursuant to the Freedom of Information Act (Ill. Rev. Stat. 1989, ch. 116, pars. 201 et seq.) and the Department's rules implementing the Freedom of Information Act (2 Ill. Adm. Code 1126).
g) Information about the complaint, including date and time of complaint, caller's name, name and license number of the facility and the specific allegations registered, is maintained by the Department.
h) The complaint report is prepared using the information gathered from the interview.