Illinois Administrative Code
Title 77 - PUBLIC HEALTH
Part 2060 - ALCOHOLISM AND SUBSTANCE ABUSE TREATMENT AND INTERVENTION LICENSES
Subpart C - REQUIREMENTS - ALL LICENSES
Section 2060.333 - Complaints
Universal Citation: 77 IL Admin Code ยง 2060.333
Current through Register Vol. 48, No. 12, March 22, 2024
a) A complaint shall be filed with this Department whenever evidence is discovered that indicates non-compliance with this Part by any other organization providing services licensed under this Part or about any person suspected of providing unlicensed services. An individual may also file a complaint with the Department relative to any service. In all cases, complaints shall be directed to the Department as follows:
1) complaints
may be received verbally but shall be documented in writing by the complainant
before any official Department action is undertaken;
2) any supporting documentation relative to
the complaint shall also be submitted to the Department; and
3) the Department shall notify the
organization of any complaints that it receives relative to any service
provided within the organization.
b) The complaint procedure poster furnished by the Department shall be posted in an area accessible to persons at all times.
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