Current through Register Vol. 48, No. 12, March 22, 2024
a) Case
coordination is a mechanism for assuring and coordinating services to meet the
needs of those recipients who require this service. It provides the necessary
advocacy function to facilitate the linkage of a recipient who has identified
service needs to the available resources. The case coordinator principally
focuses on the service delivery system from the vantage point of the individual
recipient in need of the service, and engages in resource identification and
linkage.
b) Case coordination
attends to the practical level of synchronizing the efforts of multiple service
providers and other supportive resources which enable the recipient to live
successfully in a community setting. However, the case coordination function
does not displace the responsibility of other service providers to work
directly with the recipient or with the family, community supportive resources
or other service organizations as provided for in the individualized services
plan. Rather, the case coordinating function complements and integrates the
usual services for those recipients whose need is so substantial so as to
require an extraordinary level of service attention. Case coordinators rely, in
large part, on:
1) Working knowledge of the
nature and consequences of the recipient's disability;
2) Functional knowledge of the service
delivery system, recipient eligibility requirements and procedures;
3) A working understanding of potential
recipient resources, particularly those available through federal, State and
local governmental agencies; and
4)
The ability to work cooperatively with the many individuals and organizations
which can provide services and assistance to the recipient.
c) Typical settings - Case
coordination shall be provided through various organizational entities:
1) By the Department;
2) Through an entity which also provides
direct recipient services or other indirect services; or
3) Through a free-standing entity whose sole
function is the provision of case coordination services.
d) Typical activities - Activities a case
coordinator engages in may include:
1)
Assessment of service need: Participates with direct service staff in assessing
an individual's needs and readiness to move into alternate services or
settings, utilizing clinical evaluation of intellectual, emotional and
functioning levels. Where appropriate, standardized assessment instruments,
such as the Illinois Client Information System (ICIS) for developmentally
disabled recipients, will be used in conjunction with the professional
evaluation of need.
2) Development
of recipient individualized services plan: Participates with responsible
program staff in developing a plan for the most effective and appropriate
continuum of generic and specialized services.
3) Arrangement for service delivery: Assists
recipient in identifying appropriate providers of care, screening and
assistance in the eligibility process for Department or Department-supported
programs as well as other public or private programs, and facilitating the
linkage of recipients to service provider(s), and case coordination in a new
location, if appropriate.
4)
Coordination and advocacy with service providers: Is responsible for enabling
continuity, accessibility and the most effective delivery of services as
prescribed in the individualized services plan including the facilitation of
coordination activities among multiple providers.
5) Follow-up: Conducts scheduled activities
to monitor and evaluate the recipient's progress toward established service
goals, and the need for continuing services. While follow-up activities focus
on recipient status, they also may provide commentary on service irregularities
or deficiencies and provide recommendations on the status and quality of care
provided by the service delivery system.