Illinois Administrative Code
Title 50 - INSURANCE
Part 926 - INSURANCE DEPARTMENT CONSUMER COMPLAINTS
Section 926.40 - Complaint Handling Procedure
Current through Register Vol. 48, No. 12, March 22, 2024
a) Notification and Response Requirements
When the Department receives a complaint against an entity or individual identified in Section 926.20(respondent), and the Department determines that the complaint falls under its authority to investigate, the Department will notify the respondent of the complaint. The Department will, in its notification, specify the date when a report is to be received from the respondent, which, in most instances, will be 21 calendar days after notification is sent to the respondent.
b) Contents of Response or Report or Both
c) Follow-up or Conclusion
Upon receipt of the respondent's report, the Department will evaluate the material submitted and advise the complainant of the action taken. Possible actions include but are not limited to the following:
d) The Department deems complaint files to be confidential records and will not release them to persons other than the complainant and the respondent.