Illinois Administrative Code
Title 44 - GOVERNMENT CONTRACTS, GRANTMAKING, PROCUREMENT AND PROPERTY MANAGEMENT
Part 2000 - SECRETARY OF STATE STANDARD PROCUREMENT
Subpart R - COMPLAINTS, PROTESTS AND REMEDIES
Section 2000.5510 - Complaints Against Vendors or Subcontractors

Universal Citation: 44 IL Admin Code ยง 2000.5510

Current through Register Vol. 48, No. 38, September 20, 2024

a) The purpose of this Section is to document performance of vendors or subcontractors.

b) Whenever a vendor or subcontractor fails to meet contract requirements, including but not limited to failure to deliver on time or meet specifications, the SOS shall take appropriate action to initiate a complaint to the vendor or subcontractor.

c) For relatively minor infractions, the SOS may initiate contact by telephone or in person. If not resolved by this action, a written complaint shall be made.

d) For other infractions, the SOS shall send a written complaint to the vendor or subcontractor detailing the problem. For complaints regarding contracts established by the CPO for DCMS, a form available from the CPO for DCMS shall be used for processing complaints.

e) A copy of all written complaints and the resolution or status shall be filed with the SPO.

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