Idaho Administrative Code
Title IDAPA 31 - Public Utilities Commission
Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES)
RESIDENTIAL AND SMALL BUSINESS DEPOSIT
Section 31.41.01.100 - DEPOSIT REQUIREMENTS - LECS

Universal Citation: ID Admin Code 31.41.01.100

Current through August 31, 2023

01. Residential Customers. Telephone companies providing local exchange service will not demand or hold any deposit from any residential customer for service without proof that the customer is likely to be a credit risk or to damage the property of the local exchange company or other companies for which it bills. A history of late payment or lack of previous history with the local exchange company does not, in itself, constitute such proof. A local exchange company will not demand or hold a deposit under this rule as a condition of service from a residential customer unless one (1) or more of the following criteria applies: (3-31-22)

a. The customer has outstanding a prior residential service account and at the time of application for service remains unpaid and not in dispute. (3-31-22)

b. The customer's service has been temporarily denied or terminated within the past four (4) years for one (1) or more of the following reasons: (3-31-22)
i. Non-payment of any undisputed delinquent bill; (3-31-22)

ii. Obtaining, diverting or using telephone service without the authorization or knowledge of the telephone company. (3-31-22)

c. The customer does not have verifiable previous telephone service that was in existence for a period exceeding twelve (12) months and does not pass an objective credit screen. (3-31-22)

d. The telephone company has determined that information provided by the customer is materially false or materially misrepresents the customer's true status. (3-31-22)

e. The customer requests service at a residence where a prior subscriber still resides and where any balance for service to that prior subscriber incurred at that location is past due or owing. (3-31-22)

02. Small Business Customers. Telephone companies providing local exchange service will not demand or hold any deposit as a condition of service from any current small business customer for small business service unless one (1) or more of the following criteria apply: (3-31-22)

a. Any of the conditions listed in Rule 100.01 of this rule are present. (3-31-22)

b. The customer has not had previous service with that telephone company. (3-31-22)

c. The customer was delinquent in payment two (2) or more times in the previous twelve (12) months. (3-31-22)

03. Bankrupt Customers. If a customer, either residential or a small business, has sought any form of relief under the Federal Bankruptcy Laws, has been brought within the jurisdiction of the bankruptcy court for any reason in an involuntary manner, or has had a receiver appointed in a state court proceeding, then a deposit may be demanded as allowed by the Federal Bankruptcy Laws. (3-31-22)

Disclaimer: These regulations may not be the most recent version. Idaho may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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