Idaho Administrative Code
Title IDAPA 31 - Public Utilities Commission
Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES)
DENIAL, RESTRICTION, AND TERMINATION OF SERVICE
Section 31.41.01.304 - CONTENTS OF NOTICE OF INTENT TO TERMINATE LOCAL EXCHANGE SERVICE

Universal Citation: ID Admin Code 31.41.01.304

Current through August 31, 2023

01. Contents of Notice. The written, electronic or oral notice of intent to terminate local exchange service required by Rule 303 will state: (3-31-22)

a. The reason(s), citing these rules, why service will be terminated and the proposed date of termination; (3-31-22)

b. Actions the customer may take to avoid termination; (3-31-22)

c. That a certificate notifying the local exchange company of a serious illness or medical emergency in the household may delay termination under Rule 306; (3-31-22)

d. That an informal or formal complaint concerning termination may be filed with the telephone company or the Commission, and that service will not be terminated on grounds relating to the dispute between the customer and telephone company before resolution of the complaint (the Commission's mailing address, Internet address, and telephone number must be given to the customer); (3-31-22)

e. That the telephone company is willing to make payment arrangements (in a written notice this statement must be in bold print); and (3-31-22)

f. What amount must be paid in order to avoid termination of local exchange service and that partial payments will be applied toward past due charges for local exchange service first. (3-31-22)

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