Idaho Administrative Code
Title IDAPA 31 - Public Utilities Commission
Rule 31.41.01 - CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION BY THE IDAHO PUBLIC UTILITIES COMMISSION (THE TELEPHONE CUSTOMER RELATIONS RULES)
DENIAL, RESTRICTION, AND TERMINATION OF SERVICE
Section 31.41.01.301 - GROUNDS FOR DENIAL OR TERMINATION OF LOCAL EXCHANGE SERVICE WITH PRIOR NOTICE

Universal Citation: ID Admin Code 31.41.01.301

Current through August 31, 2023

A telephone company may deny or terminate local exchange service to a customer without the customer's permission, but only after adequate notice has been given in accordance with these rules, for one (1) or more of the following reasons: (3-31-22)

01. Customer Did Not Pay Undisputed Bills. With respect to undisputed past due bills for local exchange service, the customer: (3-31-22)

a. Failed to pay; (3-31-22)

b. Paid with a dishonored check; or (3-31-22)

c. Made an electronic payment drawn on an account with insufficient funds. (3-31-22)

d. The customer failed to make a security deposit, when one is required. (3-31-22)

e. The customer failed to abide by the terms of a payment arrangement. (3-31-22)

f. The telephone company determines as prescribed by relevant state or other applicable standards that the customer is willfully wasting or interfering with service through improper equipment or otherwise. (3-31-22)

g. The customer is a minor not competent to contract as described in Sections 29-101 and 32-101, Idaho Code. (3-31-22)

02. No Obligation to Connect Service. Nothing in this rule requires the telephone company to connect service for a customer who owes money on an existing account or from a previous account if the unpaid bill is for service provided within the past four (4) years. (3-31-22)

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