Hawaii Administrative Rules
Title 6 - DEPARTMENT OF BUDGET AND FINANCE
Division - PUBLIC UTILITIES COMMISSION
Chapter 80 - COMPETITION IN TELECOMMUNICATIONS SERVICES
Subchapter 8 - STANDARDS FOR TELECOMMUNICATIONS SERVICE
Section 6-80-99 - Rates and special charges information
Current through August, 2024
A telecommunications carrier shall:
(1) Upon a customer's request, provide explanations of its rates, charges, and provisions applicable to telecommunications service furnished or available under its tariffs;
(2) Notify a residential customer of any service connection charge before the charge is incurred;
(3) Notify a customer of any special charges not specifically stated in the carrier's tariff that may be assessed the customer, such as charges for extraordinary construction, maintenance, and replacement, for special installations, equipment, and assemblies, and for overtime work; and
(4) Provide a customer with an estimate of the initial billing for service (including fractional monthly amounts).
