Hawaii Administrative Rules
Title 6 - DEPARTMENT OF BUDGET AND FINANCE
Division - PUBLIC UTILITIES COMMISSION
Chapter 80 - COMPETITION IN TELECOMMUNICATIONS SERVICES
Subchapter 8 - STANDARDS FOR TELECOMMUNICATIONS SERVICE
Section 6-80-93 - Standards for service quality
Current through August, 2024
(a) Every telecommunications carrier shall, through tariffs filed with the commission, establish service quality standards. Sections 6-80-94 to 6-80-98 prescribe minimum standards. The minimum standards apply to all telecommunications carriers, except those standards that specifically reference basic service in high cost areas provided by carriers receiving State or federal universal service fund subsidy and noncompetitive services. Standards that specifically reference basic service in high cost areas provided by carriers receiving State or federal universal service fund subsidy and noncompetitive services do not apply to fully competitive and partially competitive services, provided that:
(b) Failure to comply with the standards set forth in the carrier's tariff or the standards provided in §§ 6-80-94 to 6-80-98, or otherwise to maintain acceptable level of service, may constitute grounds to revoke a carrier's CPCN or COA. Service failures may also be considered in arriving at a proper equity return for carriers receiving State or federal universal service fund subsidy for providing basic service in high cost areas, and for providers of noncompetitive services, and may result in further action as the commission deems appropriate.
(c) The commission may, on a periodic basis or from time to time, require a carrier to file with the commission service quality performance reports, detailing the carrier's compliance history. When filed, the carrier shall serve a copy of any such reports on the consumer advocate.
