Hawaii Administrative Rules
Title 6 - DEPARTMENT OF BUDGET AND FINANCE
Division - PUBLIC UTILITIES COMMISSION
Chapter 80 - COMPETITION IN TELECOMMUNICATIONS SERVICES
Subchapter 8 - STANDARDS FOR TELECOMMUNICATIONS SERVICE
Section 6-80-103 - Adjustments for out of service conditions

(a) Except as provided in subsection (b), a telecommunications carrier shall make appropriate adjustments or refunds to a customer when service to the customer is interrupted for reasons other than the negligence or wilful act of the customer and remains interrupted for more than twenty four hours after being reported or found to be out of order.

(b) If service is interrupted by a natural or other disaster beyond the control of the telecommunications carrier, the carrier shall make adjustments and refunds to its affected customers if service is not restored within forty eight hours.

(c) The amount of any adjustment or refund shall be based on the known period of interruption, beginning from the time the service interruption is first reported or found.

The adjustment or refund is the prorated part of the month's charge for the days or portion of days that service or facilities remained inoperative.

(d) The refund may be made in the form of a credit on a subsequent bill.