Hawaii Administrative Rules
Title 6 - DEPARTMENT OF BUDGET AND FINANCE
Division - PUBLIC UTILITIES COMMISSION
Chapter 80 - COMPETITION IN TELECOMMUNICATIONS SERVICES
Subchapter 8 - STANDARDS FOR TELECOMMUNICATIONS SERVICE
Section 6-80-101 - Billing information

(a) A telecommunications carrier shall maintain an accurate record of each customer showing the customer's name and address and the class and type or types of service furnished to the customer.

(b) A telecommunications carrier shall not resell or otherwise make available to any third party any billing name and address information, except for the sole and limited purpose of enabling another entity to bill and collect for telecommunications services or as required by law.

(c) Any carrier providing billing name and address information to a qualified third party, as provided in subsection (b), first shall obtain from the third party a signed agreement of adherence to the carrier's procedures concerning the handling of personally identifiable customer information, including the handling of non-listed and non-published telephone numbers and the requirement that billing name and address information may not be resold or otherwise made available to any other party except as specified in subsection (b).

(d) Any carrier that determines that a third party is not adhering to the signed agreement shall cease providing billing name and address information to that third party after fifteen days' notice to its customers and to the commission, along with a justification why the cessation is necessary.