Hawaii Administrative Rules
Title 6 - DEPARTMENT OF BUDGET AND FINANCE
Division - PUBLIC UTILITIES COMMISSION
Chapter 80 - COMPETITION IN TELECOMMUNICATIONS SERVICES
Subchapter 8 - STANDARDS FOR TELECOMMUNICATIONS SERVICE
Section 6-80-100 - Customer billing
Universal Citation: HI Admin Rules 6-80-100
Current through August, 2024
(a) A telecommunications carrier shall bill its customers on a regular basis. At a minimum and as applicable, each bill must itemize the following:
(1) The exchange access charges for the
services requested by the customer;
(2) The extended area service charges, when
segregated as a separate tariff element;
(3) The enhanced and other local service
charges;
(4) The period of time for
which the local service and equipment charges apply;
(5) If the carrier has assumed responsibility
for collecting toll charges, the toll calls charged to the customer's account,
the date and time of each call, the length of each call, the destination of
each call or point of origin for collect or third party calls, or both the
destination and point of origin;
(6) The telephone number of the carrier's
business office;
(7) The due date
of the bill;
(8) State and federal
taxes, if applicable; and
(9) The
interstate customer line charges.
(b) A telecommunications carrier shall apply any partial payment of a bill to the discharge of what is due for basic service before applying the payment to the discharge of what is due for any other service.
Disclaimer: These regulations may not be the most recent version. Hawaii may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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