Hawaii Administrative Rules
Title 6 - DEPARTMENT OF BUDGET AND FINANCE
Division - PUBLIC UTILITIES COMMISSION
Chapter 80 - COMPETITION IN TELECOMMUNICATIONS SERVICES
Subchapter 6 - NUMBER PORTABILITY AND DIRECTORY SERVICES
Section 6-80-67 - Intercept service
Universal Citation: HI Admin Rules 6-80-67
Current through August, 2024
(a) The intercept service prescribed in §§ 6-80-65 and 6-80-66 shall be provided through either a live operator or a suitable recorded announcement. On an intercept, the responsible telecommunications carrier shall provide sufficient information to the caller to indicate the reason the call is being intercepted and provide directions to assist the caller in completing the call. The carrier shall provide intercept service for the following minimum periods:
(1) For a customer-initiated residential
service number change, sixty days or until the distribution date of the next
directory, whichever is sooner;
(2)
For a customer-initiated business service number change, one hundred eighty
days or until the distribution date of the next directory, whichever is
sooner;
(3) For a carrier-initiated
number change, one year or until the distribution date of the next directory,
whichever is shorter; and
(4) For a
directory error or omission described in § 6-80-65, until the distribution
date of the next directory. All calls to the erroneous number shall be
intercepted within seventy two hours of the time the carrier becomes aware of
the error or omission.
(b) A telecommunications carrier shall update intercept records within twenty-four hours of a number change.
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