Hawaii Administrative Rules
Title 6 - DEPARTMENT OF BUDGET AND FINANCE
Division - PUBLIC UTILITIES COMMISSION
Chapter 80 - COMPETITION IN TELECOMMUNICATIONS SERVICES
Subchapter 6 - NUMBER PORTABILITY AND DIRECTORY SERVICES
Section 6-80-65 - Directory errors

(a) Except for non-published telephone numbers, if the name or telephone number of a customer is incorrectly listed in or omitted from the alphabetical or classified directory, the telecommunications carrier responsible for the completion of calls to the customer's number shall intercept the calls to the published number when the intended number is not already in service and the published number has been established for service.

(b) The customer's correct name and telephone number shall be placed in the files of the directory assistance and intercept operators, and the correct number furnished on request or interception.