Hawaii Administrative Rules
Title 6 - DEPARTMENT OF BUDGET AND FINANCE
Division - PUBLIC UTILITIES COMMISSION
Chapter 79 - AGGREGATOR AND OPERATOR SERVICE
Subchapter 5 - RATES AND CHARGES
Section 6-79-40 - No charge for certain access
Universal Citation: HI Admin Rules 6-79-40
Current through August, 2024
(a) An operator service provider shall provide the customer with the following at no charge:
(1) Dialing instructions for access to the
operator or telecommunications carrier of the customer's choice;
(2) Access to telecommunications relay
service via 511 and 711 dialing;
(3) Access to toll-free numbers;
(4) Dialing instructions for access to the
long distance carrier of the customer's choice;
(5) Access to the telecommunications
carrier's facilities, through which the customer can:
(A) Report service trouble or complaints;
or
(B) Request refunds or general
assistance;
(6) Access
to emergency services via 911 dialing;
(7) Access to repair service; and
(8) Access to directory assistance via 411
dialing.
(b) An aggregator shall ensure that any customer may access, by use of an access code or otherwise, another operator provider of the customer's choice without any charge.
(c) An operator service provider shall ensure, by contract or tariff, that the aggregator for which the provider is the presubscribed operator service provider is in compliance with subsection (b).
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