Hawaii Administrative Rules
Title 6 - DEPARTMENT OF BUDGET AND FINANCE
Division - PUBLIC UTILITIES COMMISSION
Chapter 79 - AGGREGATOR AND OPERATOR SERVICE
Subchapter 3 - AGGREGATOR - STANDARDS
Section 6-79-21 - Customer information provided by the aggregator
Current through August, 2024
An aggregator shall post and display in writing on or near each telephone instrument owned or controlled by the aggregator, in plain view of the customer, the following information:
(1) The name, business address, and toll-free business telephone number of the operator service provider;
(2) The rates, terms, and conditions of all operator-assisted calls or the toll-free business number where such information can be obtained;
(3) The right of the customer to access, without charge, any other operator service provider of the customer's choice by dialing that provider's access code;
(4) The right of the customer to access and the manner of accessing the local exchange network; and
(5) The operator service provider's complaint handling procedures.
