Hawaii Administrative Rules
Title 17 - DEPARTMENT OF HUMAN SERVICES
Department of Human Services
Chapter 685 - REPLACEMENT OF STOLEN FINANCIAL ASSISTANCE BENEFITS, SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP) BENEFITS, AND SUPPORTIVE SERVICE PAYMENTS
Subchapter 1 - GENERAL PROVISIONS
Section 17-685-4 - Processing a claim for the replacement of stolen benefits

Universal Citation: HI Admin Rules 17-685-4

Current through August, 2024

(a) A claim for the replacement of stolen benefits shall not be processed until a complete and signed attestation is received by the department from the household unit.

(b) The department may contact the household unit to verify and confirm the information provided on the attestation. The review of the claim shall be completed within ten business days from the date the signed attestation was received by the department from the household unit; provided that the department has all the necessary information to verify and make a disposition on the household unit's electronic benefits theft claim.

(c) The department may validate a claim of electronic benefits theft through appropriate means including, but not limited to:

(1) Verification that the attestation is complete and signed by the head of the household unit;

(2) Collateral contacts;

(3) Documentary evidence;

(4) EBT system and processor data transaction history;

(5) Department's call center, eligibility, and case management systems;

(6) Retailers or financial institutions of the ATM at where the electronic benefits theft reportedly occurred; and

(7) News media reports of identified card cloning, card skimming, or other similar fraudulent and electronic theft methods.

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