Hawaii Administrative Rules
Title 17 - DEPARTMENT OF HUMAN SERVICES
Department of Human Services
Chapter 684.1 - FOOD STAMP WORK REQUIREMENTS
Subchapter 3 - EMPLOYMENT AND TRAINING (E&T) PROGRAM
Section 17-684.1-39 - Conciliation
Universal Citation: HI Admin Rules 17-684.1-39
Current through November, 2024
(a) The department shall establish a conciliation process to resolve disputes related to an individual's participation in the E&T program.
(b) The conciliation process shall involve attempts between the individual and the department or department designee to resolve disputes and may include but is not limited to revision of the employability and support services plans.
(1)
Individuals who fail to comply with the requirements of this subchapter shall
be subject to the conciliation process.
(2) The department or department designee
shall initiate the conciliation process and work with the individual to resolve
disputes.
(3) The department shall
make two attempts to contact the individual within five calendar days of the
dispute which shall include a written notice and one of the following:
(A) Contact by telephone at the last known
phone contact reported by the participant;
(B) Face-to-face contact during any scheduled
or unscheduled visit; or
(C) Any
other method of communication that would allow the department to expedite
resolution of the dispute.
(4) The individual shall have up to ten
calendar days from the date of the written notice to provide verification of
good cause for noncompliance.
(5)
The conciliation process shall end when:
(A)
The department has made a determination of good cause and the individual agrees
to participate in the program; or
(B) The individual is referred to the Food
Stamp program for sanction because:
(i) The
department has made a determination that there is no good cause;
(ii) The individual chooses to waive the
right to conciliation; or
(iii) Ten
calendar days from the date of notice has elapsed.
(c) The individual shall not have the right to request an administrative hearing, as provided under chapter 17-602.1, during the conciliation process.
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