Hawaii Administrative Rules
Title 17 - DEPARTMENT OF HUMAN SERVICES
Department of Human Services
Chapter 647 - APPLICATION PROCESSING REQUIREMENTS
Subchapter 5 - SPECIFIC PROVISIONS FOR FOOD STAMPS EXPEDITED PROCESSING
Section 17-647-44 - Processing standards

Universal Citation: HI Admin Rules 17-647-44

Current through August, 2024

(a) For households entitled to expedited service, except as specified in subsections (c) and (d), the branch shall issue to the household, if it is eligible, the household's ATP card no later than the seventh calendar day following the date the application was filed. For residents of public institutions who apply for benefits prior to their release from the institution in accordance with chapter 17-655 and who are entitled to expedited service, the filing date of their application shall be the date of their release from the institution. The branch shall ensure that the issuance of the ATP card is timely in order to allow the household the opportunity to redeem its ATP card no later than the seventh calendar day following the date the application is filed.

(b) Households which apply for initial month's benefits after the fifteenth of the month and are determined eligible to receive benefits under the expedited service provisions shall receive the prorated allotment for the initial month and the allotment for the next subsequent month at the same time, provided the household has completed the application process and are determined eligible to receive benefits in the initial month and the next subsequent month. In order to meet the expedited time frame, mandatory verifications, except as stated in section 17-647-45(a), shall be postponed. The households shall be required to provide all postponed verifications within thirty days of the date of the application. Households shall not be issued prorated benefits of less than ten dollars for the initial month in accordance with chapter 17-680.

(c) For residents of drug addiction or alcoholic treatment and rehabilitation centers and for residents of group living arrangements who are entitled to expedited service, the branch shall:

(1) Mail an ATP card; or

(2) Have the ATP card available for pick-up no later than seven calendar days following the date the application was filed.

(d) For households entitled to receive expedited service during periods when reduction, suspension, or cancellation are in effect shall receive expedited service as specified in chapter 17-681.

(e) Out-of-office interviews shall be conducted in the following manner:

(1) If a household is entitled to both expedited service and a waiver of the office interview, the branch shall conduct the interview, unless the household cannot be reached; and complete the application process within the expedited service standards. The first day of this count is the calendar day following application filing; or

(2) If the branch conducts a telephone interview and must mail the application to the household for signature, the mailing time involved will not be calculated in the expedited service standards. (Mailing time shall only include the days the application is in the mail to and from the household and the days the application is in the household's possession pending signature and mailing).

(f) If the prescreening required in section 17-647-43 fails to identify a household as being entitled to expedited service and the branch subsequently discovers that the household is entitled to expedited service, the branch shall provide expedited service to the household within the processing standards described in subsections (a) and (b). The processing standards shall be calculated from the date the worker discovers the household is entitled to expedited service.

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