Hawaii Administrative Rules
Title 17 - DEPARTMENT OF HUMAN SERVICES
Department of Human Services
Chapter 647 - APPLICATION PROCESSING REQUIREMENTS
Subchapter 1 - GENERAL PROVISIONS FOR FINANCIAL ASSISTANCE AND FOOD STAMPS
Section 17-647-7 - Notification to applicant of disposition of application

(1) An explanation of the basis for the denial;

(2) The applicant's right to request a hearing;

(3) The telephone number of the branch office;

(4) The name of the person to contact for additional information;

(5) That there is an organization that provides free legal representation;

(6) The date by which the applicant must provide the missing verification; and

(7) For the food stamp program, the action that the applicant must take to reactivate the application, that the case will be reopened without a new application if action is taken within thirty days of the date the notice of denial was mailed; and that the household must submit a new application if, at the end of the thirty day period, the household has not taken the needed action and wishes to participate in the program.

(1) The applicant household shall be provided the written notice as soon as a determination is made, but no later than thirty days after the date of the initial application. If the household is found eligible, the household shall be advised of variations in the benefit level based on changes prospectively determined at the time of certification. If the initial allotment contains benefits for both the month of application and the current month's benefits, the notice shall explain that the initial allotment includes more than one month's benefits. The notice shall also explain the beginning and ending dates of the certification period.

(2) The notice shall advise the household of its right to a hearing, the telephone number of the income maintenance unit office and, if possible, the name of the person to contact for additional information. If there is an individual or organization available that provides free legal representation, the notice shall also advise the household of the availability of the services.

(3) If the application is held pending beyond the thirty-day standard, due to an act of the department, the branch shall provide the household with a notice informing the household that its application has not been completed and is being processed. The notice shall explain what action, if any, the household shall take to complete the application process and that its application will be denied if the household fails to take the required action within sixty days following the date the application was filed.

(4) In cases where a household's application is approved on an expedited basis without verification, the notice shall explain that the household shall provide the verification that was waived. The notice shall also explain the consequences of failure to provide the postponed verification.