Hawaii Administrative Rules
Title 16 - DEPARTMENT OF COMMERCE AND CONSUMER AFFAIRS
Chapter 116 - TRAVEL AGENCIES
Subchapter 6 - CLIENT TRUST ACCOUNTS, NOTARIZED STATEMENTS, DISCLOSURE OF CONSUMER RIGHTS
Section 16-116-35 - Disclosure of consumer rights

Universal Citation: HI Admin Rules 16-116-35

Current through August, 2024

(a) Every travel agency shall provide to a consumer a written disclosure of the consumer's rights under section 468L-7, HRS, no later than at the time the travel agency issues tickets, vouchers, or documents for travel services to the consumer.

(b) In the case of repeat customers or business accounts, the disclosure need only be given once, provided the travel agency is assured that the customer or business is aware of the provisions under section 468L-7, HRS.

(c) In the case of group travel, the agency need not provide a form to each group member, but shall be required to provide a form to the group leader; provided the agency is assured that the group leader will accept responsibility to inform members of the group of the provisions under section 468L-7, HRS.

(d) A travel agency shall obtain approval from the director or the director's authorized delegate prior to using the consumer's rights form developed by the agency. Approval may be withheld if the form:

(1) Does not contain all provisions under section 468L-7, HRS;

(2) Is less than 8 point helvetica size print; or

(3) Fails to make necessary disclosures in a clear manner.

Disclaimer: These regulations may not be the most recent version. Hawaii may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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