Compilation of Rules and Regulations of the State of Georgia
Department 93 - CABLE AND VIDEO SERVICE COMPLAINTS
Chapter 93-1 - RULES OF GENERAL APPLICABILITY
Rule 93-1-.04 - Credits and Refunds
Current through Rules and Regulations filed through March 20, 2024
(1) In the event that the provider fails to begin installation of service within the scheduled time period, unless otherwise excused, the subscriber is entitled to a credit equal to the charge for a standard installation. The appointment for a subsequent installation shall be rescheduled for a specific time window that is convenient to the subscriber. In the event that the provider fails to begin installation of service during the time period set for the subsequent appointment, the subscriber shall be entitled to an additional credit in an amount equal to the regular, monthly recurring cost of three months basic cable or video service.
(2) Excluding conditions beyond the control of the provider, in the event that a service interruption occurs and restoration has not begun within twenty-four (24) hours after the provider receives a repair request from the subscriber for repair service, the subscriber is entitled to a credit in an amount equal to the amount that the subscriber was billed for cable or video service during the preceding billing period.
(3) In the event that the provider fails to arrive to correct any outage or make any requested repair at the stated time period, unless otherwise excused, the subscriber is entitled to a $20.00 credit.
(4) In the event that improper termination of service occurs, the subscriber is entitled to a free reconnection of the service that was improperly terminated and a credit in an amount equal to all charges that were billed to such subscriber for the period the subscriber did not have service.
(5) In the event that the provider owes the subscriber a refund or credit and fails to deliver the refund or credit within the time frame set forth in Rule 93-1-.02(3), the provider shall refund or credit to the subscriber an amount equal to twice the amount of the actual refund or credit that was due to the subscriber.
O.C.G.A Sec. 36-76-7.
