Compilation of Rules and Regulations of the State of Georgia
Department 120 - OFFICE OF COMMISSIONER OF INSURANCE, SAFETY FIRE COMMISSIONER AND INDUSTRIAL LOAN COMMISSIONER
Chapter 120-2 - RULES OF COMMISSIONER OF INSURANCE
Subject 120-2-3 - REGULATIONS REGARDING AGENTS, SUBAGENTS, COUNSELORS, ADJUSTERS, SURPLUS LINES BROKERS, AND AGENCIES
Rule 120-2-3-.27 - Complaints

(1) All licensees under Chapter 23 of Title 33 of the Official Code of Georgia Annotated shall maintain a record of any complaint made against them by any person. For purposes of this requirement, a complaint is defined as a written complaint that alleges any violation of state or federal law, or of any regulation, directive or bulletin of the Department.

(2) Such record shall identify the complaint and the file, if any, the nature of the complaint and the steps taken to resolve the complaint, all in such detail as may be necessary to reconstruct the matter.