Florida Administrative Code
69 - DEPARTMENT OF FINANCIAL SERVICES
69U - FSC - Financial Institution Regulation
Chapter 69U-100 - FINANCIAL INSTITUTIONS GENERALLY
Section 69U-100.3231 - Complaints

(1) If a customer or member of a financial institution suspects that such financial institution has acted in violation of s. 655.0323(2), Florida Statutes, the customer or member may file a complaint with the Office by completing and submitting to the Office Form OFR-U-3231, Complaint, effective 08-2024, herein incorporated by reference and available at https://www.flrules.org/Gateway/reference.asp?No=Ref-16902 on the Office's website at www.flofr.gov. A complaint is barred if not submitted to the Office within 30 days of the action that is described within the complaint.

(2) A financial institution that receives a notice of complaint from the Office must, within 90 calendar days of receiving such notice, complete and submit to the Office Form OFR-U-3232, Complaint Response Report, effective 08-2024, herein incorporated by reference and available at https://www.flrules.org/Gateway/reference.asp?No=Ref-16903 and on the Office's website at www.flofr.gov.

(3) Submissions provided for under this rule shall be submitted to the Office by mail or email as follows:

Division of Financial Institutions

Office of Financial Regulation

200 East Gaines Street

Tallahassee, Florida 32399-0371

or

OFRFinancialInstitutions@flofr.gov