Florida Administrative Code
69 - DEPARTMENT OF FINANCIAL SERVICES
69O - OIR - Insurance Regulation
Chapter 69O-23
Section 69OER23-2 - Claims-Handling Manuals

(1) Each authorized residential property insurer conducting business in this state must certify and attest that the insurer's current claims-handling manuals for residential property insurance comply with the requirements of the Florida Insurance Code, including the provisions of Section 627.4108(1), F.S., and comport with the usual and customary claims-handling practices of the insurance industry. The insurer must also certify and attest that the insurer maintains adequate resources available to implement the requirements of each of its claims-handling manuals at all times, including during natural disasters and catastrophic events.

(2) This attestation and certification shall be submitted to the Office no later than August 1, 2023, on Form OIR-B3-495, effective 7/23, "Annual Certification of Claims-Handling Manuals," incorporated herein by reference and available at www.flrules.org/XXXXX. The form may be obtained from https://www.floir.com.

(3) Upon request by the Office, insurer will provide the Office with a true and correct copy of any claims-handling manual requested within 5 business days as specified on Form OIR-B3-496, 7/23, "Submission of Requested Claims-Handling Manuals," incorporated herein by reference and available at www.flrules.org/XXXXX. The form may be obtained from https://www.floir.com. Such submission will be accompanied by a completed and signed copy of Form OIR-B3-496.