Current through Reg. 50, No. 187; September 24, 2024
(1) The
Department shall initiate changes or suspend a Customer's SUNCOM service based
on any of the following reasons:
(a)
Discontinuation of a service offering by the Department.
(b) Lack of usage of the service by the
Customer.
(c) The provision of the
service is not a cost-effective solution for the Customer, the Department or
the State.
(d) A change to the
service is required to maintain its compliance with appropriate technical
specifications and procedures as outlined in the Portfolio of
Services.
(e) A change to the
service is required because the service offering has changed.
(f) The SUNCOM Provider supplying the service
has changed.
(g) Violation of a
security standard, as specified in Rules 60FF-3.004-.006, F.A.C.
(h) The Customer is no longer eligible for
SUNCOM Services in accordance with Sections 282.703-.707, F.S.
(i) The Customer fails to pay for SUNCOM
Services as described in subsection 60FF-2.005(3), F.A.C.
(2) When a change to a Customer's service is
required, the Department shall notify the Customer of required changes to the
Customer's service. If the Customer disputes the basis for the change or wishes
to request an extension, the Customer shall respond within 30 days from such
notice, with a written request to justify why the Department should not make
the proposed change to the Customer's service.
(a) If the Department denies the request, the
Department shall enter the change into the CSAB System on behalf of the
Customer and provide notification of its action to the Customer.
(b) If no response from the Customer is
received by the Department within the 30-day period, the Department shall enter
the change into the CSAB System on behalf of the Customer and provide
notification of its action to the Customer.
(3) The terms of the applicable contract for
the SUNCOM service shall be the basis for the Department's notice obligation to
vendors when requesting a change to a service. If the applicable contract fails
to address these notice obligations:
(a)
Discontinuance of services shall be implemented within one day from the date a
request from the Department is issued.
(b) Modifications requiring no physical
actions other than electronic changes implemented through remote devices or
databases shall be implemented within one day from the date a request from the
Department is issued.
(c)
Modifications requiring physical actions shall be implemented within thirty
(30) days from the date a request from the Department is
issued.
Rulemaking Authority
282.702(2),
(9),
282.707(2) FS.
Law Implemented 282.702(2), (8),
(12),
282.703,
282.704,
282.705,
282.706,
282.707
FS.
New 6-25-08, Amended
5-19-22.
