Delaware Administrative Code
Title 18 - Insurance
1300 - Health Insurance General Provisions
1315 - Arbitration of Health Insurance Disputes Between Individuals and Carriers
Section 1315-4.0 - Carrier Recordkeeping and Reporting Requirements

Universal Citation: 18 DE Admin Code 1315-4.0

Current through Register Vol. 28, No. 3, September 1, 2024

4.1 A carrier shall maintain written or electronic records documenting all grievances and Petitions for Arbitration including, at a minimum, the following information:

4.1.1 For each grievance:
4.1.1.1 The date received;

4.1.1.2 Name and plan identification number of the covered person on whose behalf the grievance was filed;

4.1.1.3 A general description of the reason for the grievance; and

4.1.1.4 The date and description of the final coverage decision.

4.1.2 For each Petition for Arbitration:
4.1.2.1 The date the Petition was filed;

4.1.2.2 Name and plan identification number of the covered person on whose behalf the Petition was filed;

4.1.2.3 A general description of the reason for the Petition; and

4.1.2.4 Date and description of the Arbitrator's decision or other disposition of the Petition.

4.2 A carrier shall file with its annual report to the Department the following information:

4.2.1 The total number grievances filed.

4.2.2 The total number of Petitions for Arbitration filed, with a breakdown showing:
4.2.2.1 The total number of final coverage decisions upheld through arbitration; and

4.2.2.2 The total number of final coverage decisions reversed through arbitration.

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