Connecticut Administrative Code
Title 38a - Insurance Department
799 - Sale of Insurance Policies by Car Rental Agencies
Section 38a-799-5 - Training

(a) Each rental company offering insurance to renters pursuant to sections 38a-799-1 through 38a-799-9 of the Regulation of Connecticut State Agencies shall conduct a training program for all employees who will act on behalf of the rental company with respect to the marketing of insurance products to prospective renters.

(b) Each employee who will act on behalf of the rental company with respect to the marketing of insurance to renters shall receive instruction about the categories of insurance that the rental company offers for sale. Such instruction shall (1) impart a general knowledge of all the terms used in the insurance contracts marketed to renters; (2) provide a general understanding of the nature, extent of coverage, conditions and exclusions of the insurance products being offered; (3) provide instructions to the employees to acknowledge to prospective renters that optional insurance coverages are not required in order to rent a vehicle; (4) provide instructions to employees to acknowledge to prospective renters that the insurance offered may duplicate existing coverage; and (5) provide instructions to employees that they may not hold themselves or the rental company out as licensed insurance producers or agents.