Connecticut Administrative Code
Title 28 - Civil Preparedness and Emergency Services
27a - Final Enhanced 9-1-1 Service Utilization Plan
Section 28-27a-2a - 9-1-1 PSAP service utilization plan

Universal Citation: CT Reg of State Agencies 28-27a-2a

Current through September 9, 2024

(a) Each 9-1-1 PSAP Service Utilization Plan ("the plan") shall contain:

(1) The name of the municipality or municipalities submitting the plan;

(2) The name, address and telephone number of the PSAP director;

(3) The name and location of the PSAP;

(4) The public safety agencies served by the PSAP and the method of dispatch for each;

(5) The 9-1-1 call transfer requirements to secondary PSAPs or secondary dispatch locations;

(6) The emergency re-route designations for the PSAP; and

(7) Any secondary PSAP or secondary dispatch location that will receive 9-1-1calls transferred from the PSAP shall be identified in the plan.

(b) The plan shall acknowledge compliance with the technical and operational standards specified in the Regulations of Connecticut State Agencies adopted pursuant to section 28-27 of the Connecticut General Statutes and shall address the following specific requirements:

(1) The published emergency telephone number for the municipality shall be "9-1-1";

(2) The PSAP shall be operated twenty-four hours per day, seven days per week;

(3) All entrances to the PSAP shall be secured to prevent entry by unauthorized persons;

(4) The PSAP shall maintain an emergency power source to ensure continuous operation for seventy-two hours during power outages. The emergency power source shall be tested not less than once per month and a log of such tests shall be maintained by the PSAP and made available to the division during PSAP regulation compliance visits;

(5) The PSAP shall maintain at least one ten-digit number for emergency calls transferred to the PSAP by telephone company operators or under certain speed call arrangements, and at least two unlisted and unpublished (generally unavailable) numbers for receipt of re-routed Next Generation 9-1-1 calls and outward bound calls to other PSAPs;

(6) The PSAP shall be able to respond to all 9-1-1 calls received from its service area by dispatching the appropriate private or public safety agency to the emergency or through the transfer of the call to the secondary PSAP or secondary dispatch location having the required dispatching capability;

(7) All PSAP telecommunicators shall be adequately trained in the use of Next Generation 9-1-1 workstations, as well as other equipment and systems required to properly process and dispatch calls for service;

(8) The PSAP shall establish personnel security clearance standards that are acceptable to the municipal and state agencies that they serve;

(9) The PSAP shall establish methods and policies to allow a person with speech or hearing disabilities to communicate by using a telecommunications device for the deaf ("TDD"), relay services and text messaging. When a TDD indicator appears on the 9-1-1 screen or the tones are heard, the 9-1-1 call shall be connected to a TDD at the PSAP; and

(10) The Next Generation 9-1-1 workstations used at the PSAP shall conform to specifications established by the division and the PSAP shall be equipped with no fewer than two answering positions. Such workstations shall include call-receiving equipment authorized by the division.

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