Connecticut Administrative Code
Title 16 - Public Service Companies
245d - Standard Billing Format for Electric Distribution Companies
Section 16-245d-1 - Bill components

(A) The payment due date; and

(B) The total amount owed by the customer, separated to show:

(A) Electric distribution charges, electric transmission charges, non-bypassable federally mandated congestion charges, competitive transition assessment, and the combined systems benefits charge, conservation and load management and renewable energy investment charges, each shown separately and in units of usage and cost per unit of usage, if applicable, with the total of such charges shown in bold print;

(B) All applicable end user taxes;

(C) The present and previous meter reading dates and the present meter reading;

(D) The usage for the current month and each of the previous twelve months in the form of a bar graph or other visual form; and

(E) Such other information as will make possible a recomputation of the electric distribution service charges assessed.

(A) The charges for electric generation services provided to the customer in the current bill period, in units of usage and charge per unit of usage;

(B) Bypassable federally mandated congestion charges, combined with any surcharges or credits, whether contractually agreed upon between the customer and electric supplier or allowed by the department pursuant to section 16-19b of the Connecticut General Statutes or other applicable law, in units of usage and charge or credit per unit of usage, provided, however, that the bill shall indicate the percentage of such combined charges that is attributable to bypassable federally mandated congestion charges;

(C) The total past due generation service charges;

(D) The total generation service charges in bold print;

(E) The effective generation rate for the current month and each of the previous twelve months, if available, in the form of a bar graph or other visual form. For purposes of this section, "effective generation rate" shall mean the total charges in the current bill period for electric generation services described in subparagraphs (A) and (B) of this subdivision divided by the total kilowatt hours of usage for the bill period. The effective generation rate shall be shown in cents per kilowatt hour and shall be shown in at least hundredths of a cent;

(F) For renewable energy certificate-based alternative transitional standard offer service or alternative standard service, the premium charged in units of usage and charge per unit of usage; and

(G) Such other information as will make possible a recomputation of the electric generation service charges assessed.

(A) The interest rate applicable to any amount unpaid after the due date;

(B) The toll-free number of the electric distribution company to report power outages and for other customer service inquiries;

(C) The toll-free number of the Department of Public Utility Control for questions or unresolved complaints;

(D) The name, toll-free number and address of the electric supplier, if applicable; and

(E) A statement that the Department of Public Utility Control makes available information concerning licensed electric suppliers doing business in Connecticut including information as to rates, charges, terms and conditions, energy sources and customer complaints.

(A) Include a message line on the customer's next bill informing the customer of the name, address and toll-free telephone number of the new electric supplier; or

(B) Separately notify the customer in written form of the name, address and toll-free telephone number of the new electric supplier.

(A) The aggregate total maximum annual demand for each account of a customer meets or exceeds said threshold; or

(B) The total maximum annual demand of least one of the customer's accounts meets or exceeds said threshold.

(A) The payment due date; and

(B) The total amount owed by the customer, separated to show:

(A) The kilowatt hours consumed by the customer in the current bill period;

(B) The effective generation rate for the current month and each of the previous twelve months, if available, in the form of a bar graph or other visual form. For purposes of this section, "effective generation rate" shall mean the total charges in the current bill period for electric generation services divided by the total kilowatt hours of usage for the bill period. The effective generation rate shall be shown in cents per kilowatt hour and shall be shown in at least hundredths of a cent; and

(C) Such other information as will make possible a recomputation of the electric generation service charges assessed.

(A) The name of service plan or applicable contract under which the customer receives electric generation services or a statement instructing the customer to consult the contract under which it takes service for such terms and conditions;

(B) The name, toll-free telephone number and address of the electric supplier;

(C) The toll-free telephone number of the Department of Public Utility Control for questions or unresolved complaints; and

(D) The name of the customer's electric distribution company to report power outages and for other electric distribution service inquiries.