Connecticut Administrative Code
Title 16 - Public Service Companies
11 - Gas Companies Operating Within the State of Connecticut
Part III - QUALITY CONTROLEquipment, Standards, Records and Reports
Service Supplied by Water Companies
Section 16-11-96 - Interruptions in service

(1) Each utility shall give prompt notice to the commission by telephone during regular business hours of all interruptions, except those occurring in the course of routine operations, to, or major impairment of, service for periods of duration of four hours or more occurring on production works, storage works, transmission mains or distribution mains or of accident or damage to portions of the plant which might lead to such interruptions of service. Such notice shall be confirmed in writing within five days.

(2) Each utility shall make all reasonable efforts to prevent interruptions of service and, when such interruptions occur shall endeavor to reestablish service with the shortest possible delay consistent with the safety of its customers and the general public. Where an emergency interruption affects fire protection service, the utility shall immediately notify the fire chief or other responsible local official.

(3) Whenever any utility finds it necessary to schedule an interruption to its service, it shall make all reasonable effort to notify all customers to be affected by the interruption, stating the time and anticipated duration of the interruption. Whenever possible, scheduled interruptions shall be at such hours as will provide least inconvenience to the customer.

(4) Every utility shall maintain records of interruptions for a period of at least two years.