Connecticut Administrative Code
Title 16 - Public Service Companies
11 - Gas Companies Operating Within the State of Connecticut
Part III - QUALITY CONTROLEquipment, Standards, Records and Reports
Service Supplied by Water Companies
Section 16-11-77 - Complaints

For the purpose of this section, "complaint" means objection to the charge, facilities or quality of service of a utility. When a complaint, oral or written, is made to the utility by a customer, the utility shall make a prompt and complete investigation and advise the complainant thereof. It shall keep a record of each such complaint which shall show the name and address of the complainant, the date and nature of the complaint and the adjustment or disposition thereof. A record of the original complaint shall be kept for a period of three years subsequent to the final settlement of the complaint.