Connecticut Administrative Code
Title 16 - Public Service Companies
11 - Gas Companies Operating Within the State of Connecticut
Part III - QUALITY CONTROLEquipment, Standards, Records and Reports
Service Supplied by Water Companies
Section 16-11-67 - Information to customers

(1) Furnish rate schedules and such additional information as the customer may reasonably request;

(2) upon request, infrom its customers as to how meters are read and the method of computing the charges billed;

(3) notify customers affected by a change in rates or rate classification;

(4) maintain up-to-date maps, plans or records of its entire transmission and distribution systems, with such other information as may be necessary to enable the utility to advise prospective customers, and others entitled to the information, as to the facilities available for service in any locality.