Current through March 14, 2024
(a) Online gaming
operators shall disclose to consumers their license information on the footer
of the online gaming operator's home landing webpage and on any webpages
through which patrons located in the state may place a wager or enter a fantasy
contest, and where general contact information is posted in the mobile
application. The online operator shall disclose this information in the
following format: (Online gaming operator's name) is licensed in the State of
Connecticut - License (#####).
(b)
All terms and conditions for internet gaming accounts shall be accessible
through a link on the footer on any webpages through which patrons located in
the state may place a wager or enter a fantasy contest and where general
contact information is posted in the mobile application. Additionally, they
shall be included as an appendix to the internal controls of the licensee.
Terms and conditions for internet gaming accounts shall address all aspects of
the operation, including the following:
(1)
Name of the party or parties with whom the patron is entering into a
contractual relationship, including any licensee;
(2) Patron's consent to have the licensee
confirm the patron's age and identity;
(3) Rules and obligations applicable to the
patron other than rules of the game including, but not limited to:
(A) Prohibition from allowing any other
individual to access or use the patron's internet gaming account;
(B) Prohibition from engaging in gaming
activity, unless the patron is physically present in Connecticut;
(C) A patron may only place a wager on
internet games authorized by the act while physically in the state;
(D) Consent to the monitoring and recording
by the online gaming operator or the department of any wagering communications
and geographic location information;
(E) Consent to the jurisdiction of the State
of Connecticut to resolve any disputes arising out of internet gaming other
than fantasy contests; and
(F)
Prohibition against utilizing automated computerized software or other
equivalent mechanism, such as a "bot," to engage in play.
(4) Full explanation of all fees and charges
imposed upon a patron related to gaming transactions;
(5) Availability of account statements
detailing internet gaming account activity;
(6) Privacy policies, including information
access;
(7) Legal age policy,
including a statement that it is a criminal offense to allow an individual who
is under the permitted minimum age to participate in internet games;
(8) Notification that if the patron's
internet gaming account remains dormant according to the Connecticut General
Statutes and sections 12-865-1 to 12-865-34, inclusive, of the Regulations of
Connecticut State Agencies, any funds remaining on deposit shall be forfeited
and remaining funds shall be remitted pursuant to the state's unclaimed
property requirements;
(9) Patron's
right to set responsible gaming limits and to self-exclude;
(10) Patron's right to suspend the patron's
internet gaming account for a period of no less than seventy-two
hours;
(11) Actions that will be
taken in the event a patron becomes disconnected from the electronic wagering
platform during game play;
(12)
Notice of when a wager may be voided;
(13) Estimated time period for withdrawal of
funds from an internet gaming account; and
(14) Process for a patron to file a complaint
with the licensee and subsequently file with the department an unresolved
complaint after all reasonable means to resolve the complaint with the gaming
entity licensee have been exhausted.
(c) Terms and conditions that require
acceptance prior to establishing an internet gaming account shall not include a
general consent by a patron for the online gaming operator to utilize the
patron's name, voice, photograph or likeness. Consent to use a patron's name,
voice, photograph or likeness shall be accepted or denied by the patron in a
manner distinct from the terms and conditions that provides the patron the
opportunity to decline the patron's consent to such use. A patron shall not be
denied the ability to wager or enter a fantasy contest solely based on a denial
of consent to use the patron's name, voice, photograph or likeness. If a patron
consents to the use of the patron's name, voice, photograph or likeness, the
patron shall be provided an opportunity to revoke such consent at a later date
by a clear process set forth in the terms and conditions by the online gaming
operator.
(d) Licensees shall
display the information in this subsection on an easily accessible patron
protection page which shall be accessible to a patron during a patron session.
The patron protection page shall contain, at a minimum, the following:
(1) A prominent message, which states "If you
or someone you know has a gambling problem and wants help, call 1-888-789-7777
or visit ccpg.org/chat," or the equivalent of such message in a language other
than English;
(2) Direct links to
the Department of Mental Health and Addiction Services problem gambling
website, the state's voluntary self-exclusion list, and the Connecticut Council
on Problem Gambling website; and
(3) A clear statement of the online gaming
operator's policy and commitment to responsible gaming;
(4) Information regarding the following
subjects, or a direct link to information regarding the following subjects, if
available, from an organization based in the United States dedicated to helping
people with potential gambling problems:
(A)
Practical tips to stay within safe limits;
(B) Myths associated with gambling;
(C) Information regarding the risks
associated with gambling; and
(D)
The potential signs of a gambling problem;
(5) Rules governing self-imposed responsible
gaming limits;
(6) Method for
changing or retrieving a password or other approved access security
feature;
(7) Notification that the
patron is required to utilize strong authentication log in
protection;
(8) Method for
obtaining a copy of the terms and conditions agreed to when establishing an
internet gaming account;
(9) Method
for the patron to obtain account and game history from the licensee;
(10) Notification that underage gambling is a
criminal offense and that anyone who facilitates someone under the minimum
permitted age to gamble has committed a criminal offense and shall be
prohibited from gaming;
(11)
Notification that the patron is responsible for configuring his or her patron
device's auto-lock feature to protect the patron device from unauthorized
use;
(12) Notification that a
patron is prohibited from allowing any other individual to access or use the
patron's internet gaming account; and
(13) Notification of federal prohibitions and
restrictions regarding internet gaming, except fantasy contests, specifically,
any limitations upon internet gaming as set forth in the federal Interstate
Wire Act of 1961, 18 USC
1081 et seq., and the federal Unlawful
Internet Gambling Enforcement Act,
31 USC
5361 et seq. The notice shall explicitly
state that it is a Federal offense for individuals physically located outside
of Connecticut to engage in internet gaming through a Connecticut gaming
platform, unless explicitly authorized by the department.
(e) Whenever the terms and conditions that
apply to an internet gaming account are changed, the gaming entity licensee
shall require a patron to acknowledge acceptance of such change. Unless
otherwise authorized by the department, the patron's acknowledgement shall be
date and time stamped by the electronic wagering platform, as
applicable.
