Current through September 9, 2024
(a) Each online
gaming operator shall include the following information in a prominent place on
the internet gaming log on screen and on the log off screen whenever the
electronic wagering system detects a log off:
(1) The message "If you or someone you know
has a gambling problem and wants help, call (888) 789-7777 or visit
ccpg.org/chat," or the equivalent of such message in a language other than
English. The department may update the required phone number or web address to
be displayed by providing ten days' notice to each licensee, after which time
the licensee shall display the new number and address. The department shall
consult with the Department of Mental Health and Addiction Services prior to
revising the required problem gambling message and shall provide ten days'
notice to each licensee, after which time the licensee shall display the new
message;
(2) Procedures for patrons
to self-exclude themselves;
(3)
Procedures in accordance with sections 12-865-11 and 12-865-13 of the
Regulations of Connecticut State Agencies for the patron to impose limits on
the patron's gaming activities;
(4)
The date, time and duration of the patron's previous log on; and
(5) A notification that if the individual is
on the self-exclusion list, the individual shall be barred from collecting any
winnings or prizes if the individual participated in gaming for which the
individual self-excluded.
(b) Each sports wagering retail facility
shall include a sign of at least 12" x 12" at the entrance, near every
automatic teller machine or other machine where cash may be withdrawn or
advanced, and at the location where wagers are placed that prominently displays
the following information:
(1) "If you or
someone you know has a gambling problem and wants help, call (888) 789-7777 or
visit ccpg.org/chat," or the equivalent of such message in a language other
than English. The department may update the required phone number or web
address to be displayed by providing ten days' notice to each licensee, after
which time the licensee shall display the new number and address. The
department shall consult with the Department of Mental Health and Addiction
Services prior to revising the required problem gambling message and shall
provide ten days' notice to each licensee, after which time the licensee shall
display the new message.
(2) Where
within the retail facility the patron can go to place himself or herself on the
self-exclusion list.
(3) A
notification that if the individual is on the self-exclusion list, the
individual shall be barred from collecting any winnings or prizes if the
individual participated in gaming for which the individual
self-excluded.
(c) An
electronic wagering platform shall either:
(1)
Continuously and prominently display the current time in the State of
Connecticut and the time elapsed while in the current patron session;
or
(2) Cause a pop-up notification,
at least every half-hour, to be prominently displayed that advises the patron
of the current time, the amount of time elapsed, and amount wagered since his
or her log on.
(d) If an
individual is on the self-exclusion list or is otherwise barred from
participating in gaming, a licensee shall not market gaming related activities
or businesses to that individual in any way, including phone, mail, text,
electronic mail, through social media or by knowingly directing any form of
advertisement or marketing material to that individual.
(e) Excluded persons shall not collect any
prizes or winnings or recover any losses arising from any prohibited
participation in gaming activity. Prizes or winnings received in a fantasy
contest by an individual on the excluded persons list shall be dispensed by the
online gaming operator to the patron or patrons who were the next runner- or
runners-up and to each next eligible patron, for compensation related to a
fantasy contest, if possible to determine, or the amounts deposited and won
shall be dispensed to the chronic gamblers treatment rehabilitation account,
established under section 17a-713 of the Connecticut General Statutes. Prizes
or winnings received in any other internet game by an individual on the
excluded persons list shall be forfeited and shall be dispensed by the online
gaming operator to the chronic gamblers treatment rehabilitation account,
established under section 17a-713 of the Connecticut General
Statutes.
(f) Each licensee shall
train all employees that may have direct contact with patrons, whether in-
person, by phone, electronic mail, electronic chat or others means, on problem
gambling and gambling disorder. The training program shall comply with the
following:
(1) The training shall occur
before the employee begins employment, or begins working in a position where
the employee may interact with patrons, and shall occur at regular intervals
thereafter of not less than once per year.
(2) Such training shall include training on
the licensee's policies, best practices and resources for identifying and
assisting individuals who may be exhibiting problem gambling behavior,
including:
(A) Recognizing the nature and
symptoms of problem gambling behavior and how to assist players in obtaining
information regarding help for a gambling problem and self-exclusion
programs;
(B) Responding to patrons
who may disclose that they have a gambling problem; and
(C) Responding to reports from third parties,
such as family members, about patrons who may have a gambling
problem.
(3) The
training provided by the licensee shall consist of a program or programs
approved by the Department of Mental Health and Addiction Services.
(g) An electronic wagering
platform shall not induce a patron to continue placing wagers when play is in
session, when the patron attempts to end a session, or when the patron wins or
loses a bet. If a patron has initiated a withdrawal request, the gaming entity
licensee may not offer anything of value to reverse the withdrawal
request.
