Code of Colorado Regulations
700 - Department of Regulatory Agencies
728 - Division of Professions and Occupations - State Board of Optometry
4 CCR 728-1 - STATE BOARD OF OPTOMETRY RULES AND REGULATIONS
Section 4 CCR 728-1.12 - RECORDS: RETENTION, MAINTENANCE, DISPOSITION, AND RELEASE

Universal Citation: 4 CO Code Regs 728-1 ยง 12

Current through Register Vol. 47, No. 17, September 10, 2024

This Rule is promulgated pursuant to sections 12-20-204, 12-275-108(1)(b), and 12-275-119, C.R.S.

A. General.

1. Except as provided in subsection (F) of this Rule, every licensed optometrist shall create and shall maintain records on their patient(s).

2. Every optometrist shall retain and maintain a patient record as defined in subsection (C). of this Rule, on the patient(s) for a period of seven years, commencing on the termination of optometric services or on the date of last contact with the patient(s), whichever is later. Records for minor patient(s) shall be kept for a minimum of seven years after the patient reaches the age of majority (age eighteen).

3. Every licensed optometrist shall retain and maintain a prescription drug log as defined in subsection (D) of this Rule.

B. Upon Conclusion of an Eye Exam Where A Valid Prescription Has Been Determined and/or Finalized. Regardless of whether the patient requests it or not, it is required that the optometrist immediately provide a(n):

1. Eyeglass prescription.

2. Contact lens prescription, as defined in subsection (C)(11) of this Rule, at the conclusion of a lens fitting.

C. Patient Record. Every licensed optometrist shall create and shall maintain, as applicable to the optometric services rendered, a record for the patient(s) containing the following information:

1. Name of treating optometrist;

2. Patient's identifying data to include name, address, telephone number, gender, date of birth, and, if applicable, the name of their legal guardian (guardian) or designated legal representative (representative).

3. Dates of service including, but not limited to the date of each contact with patient, the date on which services began, and the date of last contact with patient;

4. When the licensed optometrist prescribes, dispenses, and/or administers any prescription drug, the following shall be recorded on the patient's record:
a. Patient name;

b. Name of authorized practitioner-dispensing, prescribing, and /or administering drug(s);

c. Diagnosis being treated or services performed;

d. Date dispensed, prescribed, and/or administered;

e. Name and strength of drug dispensed, prescribed, and/or administered;

f. Quantity dispensed, prescribed, and/or administered;

g. Directions for use;

h. Number of refills authorized;

5. When the licensed optometrist prescribes any prescription drug, the following shall be recorded on the prescription.
a. All prescriptions shall bear:
(1) The full name, date of birth, and address of the patient;

(2) The drug name, strength, dosage form, and quantity prescribed,

(3) Directions for use;

(4) Number of refills authorized, if any;

(5) The date and signature on the day it was issued; and

(6) Any additional requirements mandated by the Drug Enforcement Agency.

b. All prescriptions for controlled substances shall additionally:
(1) Bear the name, address, Drug Enforcement Administration registration number, and signature of the licensed optometrist.

A practitioner may sign a prescription in the same manner as she/he would sign a check or legal document (e.g., J.H. Smith or John H. Smith). When an oral order is not permitted, prescriptions shall be written with ink or indelible pencil or typewritten and shall be manually signed by the practitioner. The prescriptions may be prepared by the office staff or agent for the signature of the licensed optometrist, but the prescribing optometrist is responsible in case the prescription does not conform in all essential respects to the law and regulations. The use of a rubber-stamped, pre-printed, or pre-signed signature on prescription pads is not acceptable.

6. Fees;

7. Any release of information;

8. The records must be prepared in a manner that allows any subsequent provider or any authorized regulatory body to yield a comprehensive conclusion as to what occurred;

9. Name of any test administered, each date on which the test was administered, and, if applicable, the name(s) of the person(s) administering the test;

10. Eyeglass prescription (if applicable);
a. An electronic signature on an eyeglass prescription shall be considered to have the same force and effect as an original signature.

11. Contact lens prescription (if applicable);
a. A valid, written contact lens prescription is an order by an optometrist to supply contact lens medical devices to a patient. It shall contain all of the following information;
(1) The patient's full name;

(2) The date of the examination/lens fitting;

(3) All usual and customary specifications, and manufacturer's name and manufacturer's trade or brand name necessary for an exact replacement contact lens;

(4) The optometrist's signature, name, license number, address and phone number;

(5) A reasonable limit on refills; and

(6) An expiration date of one year from the issue date of the prescription, unless a shorter expiration date is warranted based on the medical judgment of the prescribing optometrist with respect to the ocular health of the patient.

b. An electronic signature on a contact lens prescription shall be considered to have the same force and effect as an original signature.

12. Items such as photographs, digital images, corneal topographies, etc.

13. Information on each referral made to and each consultation with another optometrist or other health care provider. This information shall include the date of referral or consultation, the name of the person to whom the patient was referred, the name of the person with whom consultation was sought; the outcome (if known) of the referral, and the outcome (if known) of the consultation;

14. Records of exams, notes, correspondence, audio or visual recordings, electronic data storage, and other documents considered professional information for use in optometry;

15. If applicable, any original patient records from a previous optometrist(s); and

16. A final closing statement (if services have been discontinued), if applicable.

If changes, corrections, deletions, or other modifications are made to any portion of a patient record, the person must note in the record date, nature, reason, correction, deletion, or other modification, and her/his name.

D. Prescription Drug Log. Every licensed optometrist shall keep a complete and accurate inventory of all stocks of controlled substances on hand in her/his office as may be required by these Rules or any other state or federal law or rule pertaining to such drugs. Such records shall be maintained on a current basis and shall be complete and accurate for all drugs which the licensed optometrist receives, dispenses, distributes, prescribes or otherwise disposes of in any other manner.

1. Records and inventories of controlled substances shall be deemed to be "complete" only if each individual record and inventory contains all required information regarding each specific transaction, and if the set of records and inventories contains all information and documents required to be kept by state and federal laws and rules.

2. A record or inventory shall be deemed to be "accurate" only if it is a complete, true and factual statement regarding or reflecting each specific transaction. A set of records or inventories shall be deemed to be "accurate" only if they are complete, and, when considered as a whole, they demonstrate that the controlled substances and/or the records and inventories pertaining there to have been handled in compliance with all applicable laws or rules and that all such controlled substances are properly accounted for.

3. For the purposes of these Rules, records and inventories shall be "readily retrievable" if they meet the following requirements:
a. The following records shall be maintained on the premises at all times and shall be made available for inspection by the Board immediately upon request.
(1) All DEA-222 forms executed during the two years preceding the request;

(2) All inventories of controlled substances required to be taken during the two years preceding the request;

(3) All records of dispensing, receipt (invoices for drugs received and drugs credited), distribution, loss, surrender, or disposal in any other manner of prescription drugs and controlled substances during the two years preceding the request;

b. The following records shall be made available within forty-eight hours or two business days, whichever is longer, on request by the Board:
(1) All unexecuted DEA-222 forms.

c. In the case of a request by the Board for specific records:
(1) Records shall be maintained in such a manner as to permit the Board to retrieve specific records immediately.

(2) If the Board determines the records are not maintained in the manner specified in (1) above, the Board may give the licensed optometrist or their staff a list of the items to be retrieved. The requested records shall be made available to the Board within forty-eight hours of the request.

4. Inventories of controlled substances. Any inventory of controlled substances shall comply with the following:
a. Each inventory shall contain a complete and accurate record of all controlled substances on hand on the date the inventory is taken. The inventory shall be maintained in written, typewritten or printed form on the premises. The inventory for schedule II drugs shall be separated from the inventory of schedule III, IV, and V drugs. Controlled substances shall be deemed to be "on hand" if they are in the possession of or under the control of the optometrist. However, the inventory shall exclude any drug that has been dispensed pursuant to a lawful order but which has not yet been delivered or picked up.

b. The licensed optometrist shall maintain a record of any controlled substance(s) lost, destroyed, or stolen, and the record shall include the schedule, name, strength and quantity of such controlled substance(s) and the date of such loss, destruction or theft. In addition, the licensed optometrist must report such loss or theft to the Drug Enforcement Administration District Office within one business day of discovery of such loss or theft.

c. The inventory shall be taken either as of opening of business or as of the close of business on the inventory date and this shall be recorded on the inventory.

d. After the initial inventory is taken, the licensed optometrist shall take a new inventory of all stocks of controlled substances on hand at least quarterly (every three months).

e. On the effective date of a law or rule on which a previously non-scheduled drug is added to any schedule of controlled substances, every optometry office or optometrist that possesses that drug shall take an inventory of all stocks of the drug on hand. Thereafter, that drug shall be included in each inventory made by the optometry office or optometrist.

f. The following information shall be recorded on the inventory:
(1) The name of the drug;

(2) Each finished form of the drug (strength and dosage form);

(3) The number of units or volume of each finished form; and

(4) All outdated controlled substances.

g. In determining the number of units of each finished form of a controlled substance in a commercial container which has been opened, the licensed optometrist shall do as follows:
(1) If the drug is a schedule II drug, an exact count of the contents shall be made.

(2) If the substance is listed in schedule III, IV, or V, an estimated count of the measure of the contents may be made, unless the container holds more than 1000 tablets or capsules, in which case an exact count of the contents must be made.

(3) All controlled substance inventories shall be retained at the office, by the licensed optometrist, for at least two years from the date of such inventory.

h. At minimum, dispensing records, maintained separate of the individual patient record, must include the following information for every transaction:
(1) Patient name;

(2) Prescriber;

(3) Date dispensed/administered;

(4) Name and strength of drug dispensed/administered;

(5) Quantity dispensed/administered;

(6) Whether the transaction is a new or refill transaction;

(7) If refill transaction, the date of the initial order;

(8) Number of refills authorized;

(9) Number of refills dispensed to date;

(10) Identification of individual responsible for dispensing/administering;

(11) If a controlled substance, the Drug Enforcement Administration registration number of the prescriber/dispenser;

E. Record Storage. Every optometrist shall keep and store patient records in a secure place and in a manner that both assures that only authorized persons have access to the records and protects the confidentiality of the records and of the information contained in the records.

F. Transfer of Records. Whenever a Licensee deems it necessary to transfer her/his records to another licensee or other health care provider, the Licensee making the transfer shall obtain the client's consent to transfer (when possible).

G. Release of Records.

1. Every patient's record in the custody of a licensed optometrist shall be available to a patient, their guardian, or representative at reasonable times and upon reasonable notice.

2. Duplication of the record may not be withheld for past due fees relating to treatment; for patient's failure to follow treatment instructions, or the patient's failure to return for subsequent care, etc.

3. Duplication of Record Request
a. The optometrist may charge a reasonable fee for copying of records and may require payment in advance, prior to beginning the duplication process. Actual postage costs may also be charged.

b. It is customary when a patient is transferring care for optometrists to provide copies of records to another optometrist's or physician's office free of charge.

c. The optometrist shall make the duplicated record available within a reasonable time from the date of the signed request, and, if required, pre-payment of duplication cost, whichever is later, normally not to exceed fifteen days, excluding weekends and holidays.

d. If the patient, guardian or representative so approves, the custodian may supply a written interpretation by the attending provider or representative of patient records, such as photographs, digital images, corneal topographies, or non-written records which cannot be reproduced without special equipment. If the requestor prefers to obtain a copy of such patient records, the patient must pay the actual cost of such reproduction.

e. The optometrist may request the patient, guardian or representative identify which parts of the record they would like to have duplicated.

f. Nothing prevents the patient, guardian or representative from requesting certain parts of their record.

4. Eyeglass or Contact Lens Prescription Requests.
a. A patient, guardian or representative may obtain a copy of her/his prescription after submitting a signed and dated request to the custodian of the patient record.

5. Nothing in this Rule shall be construed to waive the responsibility of a custodian of records to maintain confidentiality of those records under the care of the custodian.

H. Disposition of Records. At the time a licensed optometrist discontinues her/his practice, or if the licensed optometrist is not available to handle her/his own records, the licensed optometrist and/or his/her estate shall designate an appropriate person to handle the disposition of records. A plan for the disposition of records shall be in place for all licensed optometrists who are in the following circumstances:

1. Disability, illness, retirement, or death of the licensed optometrist;

2. Termination of the licensed optometrist's practice;

3. Sale or transfer of practice.

In any event the optometrist or designee shall make a reasonable effort to notify the patient(s) of the transfer and provide instructions to submit a written authorization/release if they wish their records to be transferred to another optometrist or physician. Records should be retained after discontinuation of practice using the guidelines as defined in subsection (A) of this Rule.

I. Record Destruction. Every licensed optometrist shall dispose of a patient(s) records in a manner or by a process that destroys or obliterates all patient identifying data. However, records cannot be destroyed until after a period of seven years commencing on the termination of optometric services or on the date of last contact with the patient(s), whichever is later and records for minor patient(s) shall be kept for a minimum of seven years after the patient reaches the age of majority (age eighteen) or as otherwise provided in these Rules or any other applicable statutes.

1. In the case of litigation, Board investigation or other investigation, all relevant records must be retained until resolution of the matter.

2. Records may not be withheld for past due fees relating to treatment.

J. Record Keeping in Agency/Institutional Settings. A licensed optometrist need not create and maintain separate patient records if the licensed optometrist practices in an agency or institutional setting and:

1. The licensed optometrist sees the patient in the usual course of that practice; and

2. The licensed optometrist keeps client records as required by the agency or institution; and

3 The agency or institution maintains the client records.

Disclaimer: These regulations may not be the most recent version. Colorado may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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