Code of Colorado Regulations
2500 - Department of Human Services
2516 - Commission for the Deaf, Hard of Hearing, and DeafBlind (Volume 27)
12 CCR 2516-1 - RULE MANUAL 27, COMMISSION FOR THE DEAF, HARD OF HEARING, AND DEAFBLIND
Section 12 CCR 2516-1-27.260 - COMPLAINT PROCESS

Universal Citation: 12 CO Code Regs 2516-1, ยง 27.260
Current through Register Vol. 47, No. 17, September 10, 2024

Consumers and service providers may file a complaint regarding LAS services. A "complaint" is an expression of dissatisfaction on matters such as the quality of services provided or a decision regarding an Auxiliary Service Provider's Status. A complaint must be filed within 45 calendar days of the date of the incident.

LAS staff shall resolve complaints using simple, non-adversarial procedures adopted by the Commission. If appropriate, Auxiliary Services Providers will be informed of a complaint about their services and given an opportunity to respond before LAS staff make a decision on the complaint. Any party who is dissatisfied with the resolution of a complaint may appeal the decision per the procedures to be adopted by the Commission. The Department's Executive Director and/or designee shall have final decision-making authority on the complaint.

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