California Code of Regulations
Title 9 - Rehabilitative and Developmental Services
Division 4 - Department of Alcohol and Drug Programs
Chapter 6 - Nondiscrimination in Programs or Activities Receiving State Financial Assistance
Article 10 - Compliance and Enforcement
Section 10912 - Filing of Complaint with the Department

(a) If informal resolution does not occur within 60 days after the filing of a complaint pursuant to Section 10906, the complainant may file the complaint, a summary of the attempts at informal resolution, and any other relevant documents with the Department for further action. Complaints shall be submitted to the Department within 30 days after the failure to reach informal resolution between the recipient and the complainant.

(b) Within ten working days after receipt of a complaint, the Department shall acknowledge receipt to the complainant and request the recipient to forward all files, records, or other documents with respect to the matter to the Department.