California Code of Regulations
Title 9 - Rehabilitative and Developmental Services
Division 3 - Department of Rehabilitation
Chapter 11 - Rehabilitation Facilities and Community Resources for Individuals with Disabilities
Section 7335.5 - Discrimination Complaint Resolution Process
Universal Citation: 9 CA Code of Regs 7335.5
Current through Register 2024 Notice Reg. No. 38, September 20, 2024
(a) All grant and contract recipients shall:
(1) Establish an
informal process for the resolution of complaints by clients of the Department who
believe that they have been discriminated against by the contractor or grantee or by
an employer of the contractor or grantee based upon any of the protected statuses
specified in Section
7351(b). The contractor
or grantee shall ensure that, at a minimum, the informal resolution process shall
include all of the following procedures:
(A) As
soon as a client of the Department has been accepted for services, the contractor or
grantee shall inform the individual of his/her right to file a complaint of
discrimination within 180 days of the alleged discrimination with any of the
following:
1. The contractor or grantee, through
its informal resolution process.
2. The
Department, through the Chief, Office of Civil Rights and Affirmative
Action.
3. The U.S. Department of
Education, Office for Civil Rights.
(B) The informal resolution process shall:
1. Take no more than 20 working days to
complete.
2. Include written
notification to the individual describing the disposition of the complaint along
with a statement that the individual, if dissatisfied with the disposition, has 30
days to file a complaint with the Department's Chief, Office of Civil Rights and
Affirmative Action or U.S. Department of Education, Office for Civil
Rights.
(2) Document
and maintain information related to discrimination complaints filed by clients of
the Department and the actions taken to resolve those complaints.
(3) Upon request, disclose to the Department the
information maintained in accordance with (B)(2).
1. New section filed 7-6-94; operative 8-5-94 (Register 94, No. 27).
Note: Authority cited: Sections 19006 and 19016, Welfare and Institutions Code. Reference: 34 CFR 104.7, 104.51 and 104.61.
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