Current through Register 2024 Notice Reg. No. 38, September 20, 2024
(a) Each cardroom business licensee must have
procedures for providing new employee orientations and annual training
concerning problem gambling for all employees who directly interact with
gambling patrons in gambling areas. A cardroom business licensee may develop an
internal training program, may use a third-party training program, or may use a
training program developed and provided by the Office of Problem
Gambling.
(b)
(1) New employee orientations must be
completed within 60 days of the issuance of a cardroom category license, or the
employee's start date, whichever is later.
(2) Annual training must be provided to each
employee following the calendar year in which a new employee orientation was
provided. Annual training may be completed in segments provided that the entire
requirement is met during each calendar year.
(3) Each cardroom business licensee must
designate a person(s) responsible for maintaining the program, coordinating
training, and documenting employee completion. The program must be reviewed at
least once a year to ensure that the information provided is current. Records
of employee completion documentation must be maintained in accordance with
Section 12003, and must include the date of
the training, the topics covered, the name of the employee receiving the
training and the name of the employee responsible for coordinating training.
Training records may include, but need not be limited to, sign-in sheets and
training certificates.
(c) At a minimum, the following employee
groups must have training, as specified:
(1)
Cardroom employee type licensees, whose duties include interacting with
gambling patrons in gambling areas, but do not have duties related to the
operation of the games, such as food and beverage providers, must receive
training concerning the nature and symptoms of problem gambling
behavior.
(2) Cardroom employee
type licensees, whose duties include interacting with gambling patrons in
gambling areas and who have duties related to the operation of a controlled
game must receive the training specified in paragraph (1) and training on how
to assist patrons in obtaining information about problem gambling
programs.
(3) Key employees
licensees must receive the training specified in paragraph (2), and must
receive information on the self-restriction and self-exclusion programs,
information about any treatment options and prevention programs offered by the
State Department of Public Health, Office of Problem Gambling, and may receive
information about any problem gambling programs or services available in and
around the location of the gambling establishment.
(d) This section must not be construed to
require employees to identify problem gamblers.
1. New
section filed 1-30-2007; operative 3-5-2007 (Register 2007, No.
5).
2. Amendment filed 3-23-2016; operative 7-1-2016 (Register 2016,
No. 13).
3. Amendment filed 12-12-2020; operative 1-1-2021 pursuant
to Government Code section 11343.4(b) (Register 2020, No. 51). Filing deadline
specified in Government Code section 11349.3(a) extended 60 calendar days
pursuant to Executive Order N-40-20.
Note: Authority cited: Sections 19811, 19840, 19841(o)
and 19920, Business and Professions Code. Reference: Sections 19801 and 19920,
Business and Professions Code; and Sections 4369.2 and 4369.4, Welfare and
Institutions Code.
