California Code of Regulations
Title 25 - Housing and Community Development
Division 1 - Housing and Community Development
Chapter 3.5 - Mobilehome Residency Law Protection Program
Section 4908 - Secondary Review of Complaint

(a) A secondary review shall be conducted of complaints that are retained pursuant to paragraph (7) of subsection (b) of Section 4906. This secondary review is to establish eligibility for further MRLPP assistance, which may include referral to a nonprofit legal services provider.

(b) If additional information is needed to complete the secondary review, the department shall send a department communication to the complainant requesting submission of additional information within fifteen (15) business days of the postmark or electronic transmission date of the department communication. If the complainant does not timely provide the requested information, the department shall close the complaint and notify the complainant of the closure with a department communication. However, the complainant may submit a new complaint about the same issue(s) at a future date if it does not exceed the time limitations in subsection (a) of Section 4906.

(c) The department shall consider the capacity of the nonprofit legal services providers to provide legal assistance.

(d) If the complaint is determined to be ineligible for further MRLPP assistance and is rejected, the department shall promptly provide a department communication to the complainant, which shall explain the reason(s) for the rejection and suggest alternate resources to assist the complainant with further pursuit of remedies for the alleged violations.