California Code of Regulations
Title 22 - Social Security
Division 13 - Department of Child Support Services
Chapter 1 - Program Administration
Subchapter 1 - Operations
Article 6 - Customer Service
Section 111542 - Ombudsperson Responsibilities

Universal Citation: 22 CA Code of Regs 111542

Current through Register 2024 Notice Reg. No. 38, September 20, 2024

(a) The Ombudsperson Program shall:

(1) Respond to customer questions about the child support program, local complaint resolution process and state hearings.

(2) Provide to any customer Department-approved informational materials related to the Ombudsperson Program, the local complaint resolution process, the state hearing process, and/or other child support related information.

(3) Assist case participants to navigate the complaint resolution and state hearing processes.

(4) Respond to case participant inquiries as defined in Section 110251.

(5) Review and attempt to resolve case participant disputes as defined in Section 110250 or make recommendations to resolve them prior to a complaint being filed.

(6) Refer case participants to the Family Law Facilitator, or local legal aid office, as appropriate or on request.

(b) The Ombudsperson shall be the liaison with the State Hearing Office to arrange for a hearing facility in the county.

1. New section filed 6-26-2001 as an emergency; operative 7-1-2001 (Register 2001, No. 26). Pursuant to Family Code section 17306(e)(2), a Certificate of Compliance must be transmitted to OAL by 12-28-2001 or emergency language will be repealed by operation of law on the following day.
2. New section refiled 12-18-2001 as an emergency; operative 12-30-2001 (Register 2001, No. 51). Pursuant to Family Code section 17306(e)(2), a Certificate of Compliance must be transmitted to OAL by 6-28-2002 or emergency language will be repealed by operation of law on the following day.
3. Certificate of Compliance as to 12-18-2001 order, including amendment of section, transmitted to OAL 6-11-2002 and filed 7-24-2002 (Register 2002, No. 30).
4. Amendment of section and NOTE filed 11-30-2021; operative 6-1-2022 (Register 2021, No. 49). Filing deadline specified in Government Code section 11349.3(a) extended 60 calendar days pursuant to Executive Order N-40-20.

Note: Authority cited: Sections 17306, 17310 and 17312, Family Code. Reference: Section 17306, Family Code.

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