California Code of Regulations
Title 22 - Social Security
Division 1.8 - California Department of Aging
Chapter 3 - Title III Programs-PSAs and AAAs
Article 2 - AAA's General Responsibilities
Section 7250 - General Administrative and Staffing Responsibilities

Universal Citation: 22 CA Code of Regs 7250

Current through Register 2024 Notice Reg. No. 38, September 20, 2024

(a) Each AAA shall have a director who shall assume full responsibility for, and authority over, the management of the AAA and its programs. The governing board of the AAA shall establish qualifications for the director's position.

(b) Each AAA shall establish administrative practices that include the development and maintenance of all of the following:

(1) Written personnel practices, including the hiring of staff and the recruitment of volunteers, that both are consistent with federal and State laws and regulations and encompass all of the following:
(A) Systematic planning for, and carrying out, the recruitment, training and supervision of volunteers as determined by the AAA.

(B) Clearly designating lines of staff responsibility and authority.

(C) Having a sufficient number of qualified staff, that may include volunteers or by contracting for the services of sufficient persons with appropriate education and experience, to carry out all of the mandated responsibilities of the AAA, including the provision of fiscal support and nutrition consultation services. The AAA shall determine the number and qualifications of the staff needed to fulfill its administrative and program responsibilities.

(D) Subject to merit employment system requirements, giving preference to hiring individuals 60 years of age or older.

(2) A system of monitoring internal organizational activities to ensure the achievement of AAA objectives and to include documentation that the monitoring is occurring.

(3) A written complaint resolution process for service providers and applicant service providers who are dissatisfied with an action taken by the AAA which includes, at a minimum, all of the following:
(A) A statement of the issues, including but not limited to those issues specified in Section 7704(a)(3), that are subject to the complaint resolution process.

(B) A description of the complaint resolution process that includes:
1. Whether the process is based solely upon a written record or whether a hearing is available for the presentation of oral arguments.

2. The time frames within which:
a. The service provider or applicant service provider must file his/her complaint.

b. The AAA will render its decision on the issue(s) contained in the complaint.

(C) A written statement to the service provider or applicant service provider explaining:
1. The reasons for the AAA's decision on the issues contained in the complaint.

2. The entity's right, if any, to request a State hearing and the time frames within which such a request must be made.

(4) Written procedures for carrying out all of the responsibilities and requirements under these regulations and federal law and regulations.

(c) When a substantial number, as determined by the AAA, of older individuals within the PSA are of limited English-speaking ability, the AAA shall both:

(1) Utilize in the delivery of outreach services the services of persons who are fluent in the languages spoken by a predominant number of those older individuals who are of limited English-speaking ability.

(2) Designate an individual employed by, or assure the availability of such an individual to, the AAA on a full-time basis, whose responsibilities shall include:
(A) Taking actions as may be appropriate to assure that counseling assistance is made available to older individuals with limited English-speaking ability in order to assist the older individuals in participating in programs and services available through the AAA.

(B) Providing guidance to supportive service providers to enable the providers to be aware of cultural sensitivities and effectively to take into account linguistic and cultural differences.

1. New article 2 (sections 7250-7252) and section filed 12-19-96; operative 1-18-97 (Register 96, No. 51).
2. Change without regulatory effect amending NOTE filed 2-10-98 pursuant to section 100, title 1, California Code of Regulations (Register 98, No. 7).

Note: Authority cited: Sections 9102 and 9105, Welfare and Institutions Code. Reference: 42 U.S.C. 3027(a)(4) and (20).

Disclaimer: These regulations may not be the most recent version. California may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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