Current through Register 2024 Notice Reg. No. 38, September 20, 2024
(a) Each AAA shall
have a director who shall assume full responsibility for, and authority over,
the management of the AAA and its programs. The governing board of the AAA
shall establish qualifications for the director's position.
(b) Each AAA shall establish administrative
practices that include the development and maintenance of all of the following:
(1) Written personnel practices, including
the hiring of staff and the recruitment of volunteers, that both are consistent
with federal and State laws and regulations and encompass all of the following:
(A) Systematic planning for, and carrying
out, the recruitment, training and supervision of volunteers as determined by
the AAA.
(B) Clearly designating
lines of staff responsibility and authority.
(C) Having a sufficient number of qualified
staff, that may include volunteers or by contracting for the services of
sufficient persons with appropriate education and experience, to carry out all
of the mandated responsibilities of the AAA, including the provision of fiscal
support and nutrition consultation services. The AAA shall determine the number
and qualifications of the staff needed to fulfill its administrative and
program responsibilities.
(D)
Subject to merit employment system requirements, giving preference to hiring
individuals 60 years of age or older.
(2) A system of monitoring internal
organizational activities to ensure the achievement of AAA objectives and to
include documentation that the monitoring is occurring.
(3) A written complaint resolution process
for service providers and applicant service providers who are dissatisfied with
an action taken by the AAA which includes, at a minimum, all of the following:
(A) A statement of the issues, including but
not limited to those issues specified in Section
7704(a)(3), that
are subject to the complaint resolution process.
(B) A description of the complaint resolution
process that includes:
1. Whether the process
is based solely upon a written record or whether a hearing is available for the
presentation of oral arguments.
2.
The time frames within which:
a. The service
provider or applicant service provider must file his/her complaint.
b. The AAA will render its decision on the
issue(s) contained in the complaint.
(C) A written statement to the service
provider or applicant service provider explaining:
1. The reasons for the AAA's decision on the
issues contained in the complaint.
2. The entity's right, if any, to request a
State hearing and the time frames within which such a request must be
made.
(4)
Written procedures for carrying out all of the responsibilities and
requirements under these regulations and federal law and
regulations.
(c) When a
substantial number, as determined by the AAA, of older individuals within the
PSA are of limited English-speaking ability, the AAA shall both:
(1) Utilize in the delivery of outreach
services the services of persons who are fluent in the languages spoken by a
predominant number of those older individuals who are of limited
English-speaking ability.
(2)
Designate an individual employed by, or assure the availability of such an
individual to, the AAA on a full-time basis, whose responsibilities shall
include:
(A) Taking actions as may be
appropriate to assure that counseling assistance is made available to older
individuals with limited English-speaking ability in order to assist the older
individuals in participating in programs and services available through the
AAA.
(B) Providing guidance to
supportive service providers to enable the providers to be aware of cultural
sensitivities and effectively to take into account linguistic and cultural
differences.
1. New
article 2 (sections 7250-7252) and section filed 12-19-96; operative 1-18-97
(Register 96, No. 51).
2. Change without regulatory effect amending
NOTE filed 2-10-98 pursuant to section
100, title 1, California Code of
Regulations (Register 98, No. 7).
Note: Authority cited: Sections
9102
and
9105,
Welfare and Institutions Code. Reference:
42 U.S.C.
3027(a)(4) and
(20).