California Code of Regulations
Title 16 - Professional and Vocational Regulations
Division 38 - Department of Consumer Affairs
Chapter 6 - Telephone Medical Advice
Article 3 - Registered Telephone Medical Advice Services
Section 4024 - Recordkeeping

Universal Citation: 16 CA Code of Regs 4024

Current through Register 2024 Notice Reg. No. 12, March 22, 2024

(a) Registrants shall make records of the telephonic exchange of information between the telephone medical advice service and each consumer. The record shall be adequate to ensure effective review by the Bureau; example, permitting an administrative review of the record to investigate a complaint. At a minimum, the record shall consist of an accurate summary of the telephonic information exchanged including, but not limited to, the names of the caller and health care provider, date and time of the call, the patient's question regarding his or her or a family member's medical care or treatment, and the response that was provided.

(b) For purposes of this chapter, the term "record" or "records" includes all material possessed by the registrant regardless of form or format that relates to the provision of telephone medical advice to consumers in this state.

(c) Records created pursuant to this chapter shall be maintained for a period of five years. Registrants shall also maintain copies of all consumer complaints made to the registrant regarding its telephone medical advice service for a period of five years.

1. New section filed 9-21-2000 as an emergency; operative 9-21-2000. Pursuant to Business and Professions Code section 4999.9, a Certificate of Compliance must be transmitted to OAL by 3-20-2001 or emergency language will be repealed by operation of law on the following day. Submitted to OAL for printing only (Register 2000, No. 38).
2. Editorial correction of HISTORY 1 (Register 2001, No. 10).
3. New section refiled 3-19-2001 as an emergency; operative 3-19-2001 (Register 2001, No. 12). A Certificate of Compliance must be transmitted to OAL by 7-17-2001 or emergency language will be repealed by operation of law on the following day.
4. Certificate of Compliance as to 3-19-2001 order, including repealer and new section, transmitted to OAL 7-16-2001 and filed 8-24-2001 (Register 2001, No. 34).

Note: Authority cited: Section 4999.6, Business and Professions Code. Reference: Section 4999.2, Business and Professions Code.

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