California Code of Regulations
Title 16 - Professional and Vocational Regulations
Division 33 - Bureau of Automotive Repair
Chapter 1 - Automotive Repair Dealers and Official Stations and Adjusters
Article 12.5 - Remedial Training for Automotive Repair Dealers and Course Provider Certification Program
Section 3395.9 - General Requirements for Remedial Training Providers for Automotive Repair Dealers

(a) When registering students for a remedial training course, a certified provider shall obtain the following:

(b) Upon successful completion of the course by the student, a certified provider shall issue to the student a certificate of completion that shall include the information contained in subdivision (a), and, at a minimum, all the following:

(c) A certified provider shall report to the Bureau, within three business days of the student's completion of the course, each student who has successfully completed the remedial training course. The report shall include the information in subdivision (b) in this section and a copy of the certificate of completion issued to the student. For the purposes of this section "successfully completed" or "successful completion" shall mean full attendance and completion of the period of instruction by the student and the completion of all requirements of the course provider.

(d) A certified provider shall establish within 30 days of initial Bureau approval a minimum three-year document retention policy for the records required by this Article, including records of participant attendance, copies of certificates of completion for each student completing a course, and dates and locations of instruction.

(e) In order to maintain certification, a certified provider shall respond to any inquiries by the Bureau, provide any information or documents requested by the Bureau, and cooperate in any investigation conducted by the Bureau regarding the certified provider's compliance with the requirements of this Article. Failure to respond to the Bureau within 30 days of the date of the Bureau's written inquiry or request for documents or information constitutes grounds for denial of any application or revocation of certification by the Bureau pursuant to section 3395.10.

(f) A certified provider shall make any location where training is provided or where records required by this Article are maintained available for inspection to authorized representatives of the Bureau during normal business hours. This includes permitting an authorized representative of the Bureau to monitor a training course to determine whether the objectives of the course are being met and the course is presented as approved by the Bureau.