California Code of Regulations
Title 16 - Professional and Vocational Regulations
Division 27 - Bureau of Electronic and Appliance Repair
Article 3 - Invoices, Estimates and Records
Section 2723 - Invoice-Copy to Customer

A legible original or a legible copy of the invoice shall be given to the customer for repairs performed and parts installed, regardless of whether a charge(s) is levied (i.e. warranty repairs). There shall be printed on the invoice in prominent type the following statement:

"An estimate as required (Section 9844 of the California Business and Professions Code) for repairs shall be given to the customer by the service dealer in writing, and the service dealer may not charge for work done or parts supplied in excess of the estimate without prior consent of the customer. Where provided in writing, the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information contact the Bureau of Household Goods and Services, Department of Consumer Affairs, Sacramento 95834."

1. Renumbering and amendment of Section 2713 to Section 2723 and renumbering of former Section 2723 to Section 2751 filed 11-10-80; effective thirtieth day thereafter (Register 80, No. 46).
2. Amendment filed 1-6-88; operative 4-5-88 (Register 88, No. 3).
3. Change without regulatory effect amending section and NOTE filed 3-19-2019 pursuant to section 100, title 1, California Code of Regulations (Register 2019, No. 12).

Note: Authority cited: Section 9814, Business and Professions Code. Reference: Sections 9810, 9842 and 9844, Business and Professions Code.