California Code of Regulations
Title 16 - Professional and Vocational Regulations
Division 27 - Bureau of Electronic and Appliance Repair
Article 3 - Invoices, Estimates and Records
Section 2721 - Sets or Appliances Received for Repair; Receipt Required
Current through Register 2024 Notice Reg. No. 38, September 20, 2024
Any service dealer who removes a set or an appliance from a home, home office, or private motor vehicle or accepts a set or an appliance for repair at his place of business, shall give to the owner thereof a receipt or claim check in which is stated all of the following:
(a) The name and registration number of the service dealer and the address and telephone number of the location where the set or appliance will be repaired.
(b) The date the set or appliance was accepted or received by the service dealer.
(c) A description of the set or appliance including model and serial number.
(d) A summary of the customer's description of the problem associated with the set or appliance.
(e) The name and address of the customer.
(f) The complete and legible signature or employee number of the person accepting or removing a set or appliance.
(g) There shall be printed on the receipt in prominent type the following statement:
"An estimate as required (Section 9844 of the California Business and Professions Code) for repairs shall be given to the customer by the service dealer in writing, and the service dealer may not charge for work done or parts supplied in excess of the estimate without prior consent of the customer. Where provided in writing, the service dealer may charge a reasonable fee for services provided in determining the nature of the malfunction in preparation of a written estimate for repair. For information contact the Bureau of Household Goods and Services, Department of Consumer Affairs, Sacramento 95834."
(h) Removal and reinstallation charge, if any.
(i) When the personal property accepted or received by the service dealer is intended for personal, family, household or home office use, the service dealer's receipt shall include a statement, if such is the case, that such deposited property is not insured or protected to the amount of the actual cash value thereof against loss occasioned by theft, fire, and vandalism while such property remains with the service dealer or his representative, pursuant to the provisions of Section 1858.1 of the Civil Code.
1. New section
filed 1-7-69; effective thirtieth day thereafter (Register 69, No.
2).
2. New subsection (g) filed 3-5-70; effective thirtieth day
thereafter (Register 70, No. 10).
3. Amendment of subsections (d)
and (f) filed 10-6-71; effective thirtieth day thereafter (Register 71, No.
41).
4. Amendment filed 12-7-73; effective thirtieth day thereafter
(Register 73, No. 49).
5. Renumbering of section
2724 to section 2721 and amendment
of subsection (f) filed 11-10-80; effective thirtieth day thereafter (Register
80, No. 46).
6. Amendment of subsection (f) filed 1-6-88; operative
4-5-88 (Register 88, No. 3).
7. Amendment filed 6-14-91; operative
7-14-91 (Register 91, No. 36).
8. Change without regulatory effect
amending NOTE filed 9-26-91 pursuant to section
100, title 1, California Code of
Regulations (Register 92, No. 6).
9. New subsection (d) and
subsection redesignation, amendment of opening paragraph and subsections (e)
and (i) filed 5-12-94; operative 6-13-94 (Register 94, No. 19).
10.
Change without regulatory effect amending subsection (g) and amending NOTE
filed 3-19-2019 pursuant to section
100, title 1, California Code of
Regulations (Register 2019, No. 12).
Note: Authority cited: Section 9814, Business and Professions Code. Reference: Sections 9810, 9842, 9844 and 9847, Business and Professions Code and Section 1858.1, Civil Code.
