California Code of Regulations
Title 15 - Crime Prevention and Corrections
Division 3 - Adult Institutions, Programs and Parole
Chapter 2 - Rules and Regulations of Health Care Services
Subchapter 2 - Patient's Entitlements and Responsibilities
Article 4 - Access and Disclosure of Health Information
Section 3999.218 - Patient Health Care Inquiry Response
Current through Register 2024 Notice Reg. No. 38, September 20, 2024
(a) The California Department of Corrections and Rehabilitation (CDCR) shall provide responses to health care inquiries pursuant to section 3999.217.
(b) Patient submitted health care inquiries are limited to issues that cannot be addressed through the health care grievance process and must be submitted through written correspondence.
(c) Health care inquiries from other parties may be received through written correspondence or verbal messages left on the Patient Health Care Inquiry Line (Hotline).
(d) Within one business day of receipt, health care inquiries shall be reviewed by health care staff at a level no less than a Registered Nurse, utilizing clinical expertise within their licensure, to determine whether an urgent/emergent health care issue may require clinical intervention.
(e) Health care inquiries commence upon the date of receipt by CDCR and every effort shall be made to respond to:
(f) General health care information shall be provided to those with a valid Release of Information in the patient's health record.
(g) No response shall be provided to inquiries that contain threatening, obscene, demeaning, or abusive language.
1. New
section filed 7-1-2019 as an emergency; operative 7-1-2019 (Register 2019, No.
27). Pursuant to Penal Code section
5058.3, a
Certificate of Compliance must be transmitted to OAL by 12-9-2019 or emergency
language will be repealed by operation of law on the following
day.
2. New section refiled 12-5-2019 as an emergency; operative
12-10-2019 (Register 2019, No. 49). Pursuant to Penal Code section
5058.3, a
Certificate of Compliance must be transmitted to OAL by 3-9-2020 or emergency
language will be repealed by operation of law on the following
day.
3. New section refiled 3-9-2020 as an emergency; operative
3-10-2020 (Register 2020, No. 11). A Certificate of Compliance must be
transmitted to OAL by 6-8-2020 or emergency language will be repealed by
operation of law on the following day.
4. Certificate of Compliance
as to 3-9-2020 order transmitted to OAL 6-8-2020 and filed 7-20-2020 (Register
2020, No. 30).
Note: Authority cited: Section 5058, Penal Code. Reference: Section 5054, Penal Code; and Plata v. Newsom (No. C01-1351 JST), U.S. District Court, Northern District of California.
